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Customer Service Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time
About the Role

We are seeking a dedicated Customer Service Administrator to join our team at 4Com Plc, an award-winning telecoms company undergoing an exciting period of growth.

Key Responsibilities
  • Arrange for 4Com services to be installed into new customers and transfer existing services from other providers to our network.
  • Work closely with suppliers to provide customers with excellent support and a seamless installation experience.
  • Ensure all services are provisioned and customers are kept up-to-date with installation progress, including any delays or issues.
What We Offer
  • A competitive salary of £24,000 per annum.
  • An exciting, fast-paced role with future progression opportunities.
  • 24 days holiday + bank holidays (increasing by 1 day each year).
  • Refer a friend scheme.
  • Vodafone Advantage Discount.
  • Monthly Company Targeted Draw and Incentivised Lunches.
  • Discounted Gym Membership.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Private Health Insurance.
  • Company pension.
Requirements
  • Ability to thrive in a fast-paced role with excellent communication and attention to detail.
  • Strong customer service skills and high-level administration experience.
  • IT skills and working knowledge of Windows-based packages.
  • Ability to work as part of a team and maintain a good supportive relationship with colleagues.
  • Positive attitude and a 'can-do' approach to tasks.