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Reservations/Guest Services Manager

3 months ago

Watford, Hertfordshire, United Kingdom Topgolf International, Inc. Full time
How You'll Do It
Supervise the team in providing best-in-class service
Coach and develop the team and drive Associate engagement
Uphold operating standards and drive Guest safety and satisfaction
Ensure all Guest areas are staffed and functioning efficiently
Manage the operational duties of their department
Delegate and follow-up on the completion of tasks

Demonstrate Topgolf's Core Values:
Fun, One Team, Excellence, Edgy Spirit and Caring
Leverage business metrics and trends to drive performance and to maximize profit and revenue
What We're Looking For
~5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
~ High school diploma or equivalent
~ Excellent communication, time management and organization skills
~ Ability to work on a team
~ Energy and enthusiasm
~ A high level of self-awareness, receptivity to change and integrity
~ Ability to work in extreme weather conditions for extended periods of time
~ Availability to work varied shifts, including evenings, weekends and holidays
~ Ability to stand and walk for long periods of time including maneuvering up and down stairs
~ Ability to obtain required licenses and certifications for your location

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