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IT Support Technician
3 months ago
IT Support Technician Required
Location - Birmingham
Salary - Up to £28k Circa
Are you ready for a fun and rewarding job that utilises your problem-solving skills in a challenging and fast-paced environment?
We are looking for a talented customer service executive to join our dedicated team and provide the exceptional customer service that is the foundation of our company.
You will be supporting end users with leak alerts, booking and managing engineer appointments and troubleshooting issues with the hardware and app as well as interacting directly with operating systems, hardware, and software.
PRINCIPAL ACCOUNTABILITIES:
- Managing customer queries relating to the Leak device and app
- Managing customer interaction in the event of a leak alert
- Managing the process of booking jobs and taking payment where needed
- Managing scheduling and interaction with the Leak engineer network
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Utilise the CRM system to manage support for customers, collect appropriate MI at each stage of the customer journey and to report issues to the Product & Technical teams.
- Providing feedback on the overall customer journey and functionality of the Leak device.
About you:
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:
- At least 2 years or more current experience in a technical customer support role
- Strong customer management and communication skills
- Experience of working with tech products in a customer services environment
- Working knowledge of Apple and Android operating systems
- Good planning and analytical skills
- A positive and proactive attitude
- Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
Desirable:
- Experience of plumbing and heating systems within a domestic environment
- Experience of dealing with financial services / insurance products
Additional details:
- Geographic location
- Central Birmingham. A hybrid model will be available on completion of a successful probation period.
- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.
