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CRM Executive

3 months ago

London, Greater London, United Kingdom Boden Full time

A BIT ABOUT THE ROLE


The CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first.

This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline touchpoints.


ROLE RESPONSIBILITIES

  • Support channel managers in the daytoday execution of customerfocused campaigns.
  • Responsible for managing the briefing of campaigns across print and digital from briefing through to delivery.
  • Suggest working practices to improve operational rigour, documentation, knowledge sharing and stakeholder comms.
  • Responsible for keeping cross channel team documents updated and any changes are communicated to relevant internal and external teams.
  • Work with the CRM team to enhance/develop and implement new retention programmes.

THE EXPERIENCE WE ARE LOOKING FOR

  • A minimum of 1 years' experience in a similar role that covers a broad range of experience.
  • An understanding of customer lifecycle marketing.

A BIT ABOUT YOU

  • Excellent multitasker who takes pride in accuracy and delivering strong results.
  • Outstanding organisational and project management skills.
  • Excellent people skills and can influence at all levels with a positive attitude.
  • A keen eye for an opportunity, with a natural commercial curiosity.
We want Boden to be the place _everyone_ wants to work. Friendly and open, understanding and supportive. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices.

We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

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