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Guest Services Agent

4 months ago

Hook, United Kingdom Four Seasons - Fleet, Hampshire Full time

Guest Services Agent - Fleet, Hampshire 

Join a diverse and talented Guest Services team in the English countryside, only 15 minutes from Fleet.

Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in a picturesque countryside estate, with 133 bedrooms, a varied selection of restaurants for the guests to dine in and an award-winning spa. 

The role of GSA involves:

The Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The GSA is based at the main entrance and greets each guest by name upon arrival and departure. This person transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The role is also responsible for valet parking.

The ideal Guest Services Agent candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service:

Previous experience within luxury hospitality preferable

The following skills are required:

  • Excellent communication skills and the ability to take a proactive approach to understanding guests needs and desires.
  • Exceptional customer service skills.
  • Fluency in English is required.
  • This role is physical by nature and the ability to push and lift luggage trolleys is required.
  • A clean driving license with permission to drive in the UK is required.
  • Due to the insurance requirements, candidates must be over the age of 21.

Join the team at Four Seasons Hotel Hampshire and you will be eligible for a range of benefits, including:

  • Highly competitive remuneration package and service charge

  • Guest Experience Program, including an overnight stay with breakfast

  • Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

  • Excellent Training and Career Development opportunities

  • 28 days holiday (increasing based on length of service)

  • Opportunities to build a successful career with global potential 

  • Access to Wagestream – a salary advance benefit 

  • Discounted Gym Membership

  • WeCare Employee Well Being Platform

  • Uniform and meals on duty

  • Employee Recognition Programmes and more

An excellent position for a customer focused individual wishing to build a career with a leading luxury hotel company.