Guest Service Assistant
1 week ago
Guest Service Assistant - Aloft Aberdeen- TECA
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Your new role of Guest Service Assistant will see you working in the Aloft Aberdeen on the site of The Event Complex Aberdeen (TECA).
The 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference Centre. Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, the Aloft Hotel is the first of its kind in Scotland and features a WXYZ bar, RE:MIX lounge and gym.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
-
Guest Service Assistant
3 weeks ago
Inverurie, United Kingdom Rbh Hospitality Management Full timeGuest Service Assistant - Aloft Aberdeen- TECA JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to...
-
Customer Service Manager
8 hours ago
Inverurie, Aberdeenshire, United Kingdom Meldrum House Country Hotel & Golf Course Full timeAbout the RoleMeldrum House Country Hotel & Golf Course seeks a dedicated Night Manager to join its management team. As a key member of the staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and managing the hotel's operations during night shifts.Key Responsibilities- Provide warm and welcoming...
-
Night Service Manager
3 weeks ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeThe Night Service Manager role at Meldrum House Country Hotel & Golf Course is a unique opportunity to join a renowned hospitality team.We are seeking an exceptional individual to provide leadership and guidance to our night team, ensuring seamless service delivery and exceeding guest expectations.As a key member of our management team, you will have the...
-
Service Excellence Coordinator
10 hours ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeJob DescriptionThe Night Manager at Meldrum House Country Hotel & Golf Course is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional guest experiences. As a key member of the front-of-house team, you will be responsible for managing the night shift, ensuring seamless operations, and promoting a warm and welcoming...
-
Relief Night Porter
6 months ago
Inverurie, United Kingdom Pittodrie House Hotel Full timeAt Pittodrie House Hotel, we pride ourselves on offering exceptional hospitality and ensuring our guests have a comfortable and enjoyable stay. We are currently seeking a dependable and customer-focused Relief Night Porter to join our team. This role is crucial for maintaining our high standards of service during the night hours. As a Relief Night Porter,...
-
Night Manager
2 weeks ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeWe are looking for a Night Manager to join our management team.We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury...
-
Food and Beverage Assistant
6 months ago
Inverurie, United Kingdom PorterHouse Restaurant Gallery Cafe Full time'''Duties''' - Assist in food and beverage preparation and service - Provide excellent customer service to guests - To serve from a counter service, breakfast, Lunch, Snacks, confectionery and cold beverages and also take payment. - Ensure cleanliness and organization of the Gallery Cafe area - Assist with inventory management and restocking supplies -...
-
Night Manager
4 weeks ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeWe are looking for a Night Manager to join our management team. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury...
-
Service Excellence Manager
13 hours ago
Inverurie, Aberdeenshire, United Kingdom Moxy Aberdeen Airport Full timeMoxy Aberdeen Airport Hotel Operations Manager Job DescriptionWe are seeking a highly motivated and experienced Operations Manager to join our team at Moxy Aberdeen Airport. The successful candidate will be responsible for leading the hotel operation, ensuring excellent customer service, and driving revenue growth.About MoxyMoxys innovative approach to...
-
Night Shift Supervisor
13 hours ago
Inverurie, Aberdeenshire, United Kingdom Meldrum House Country Hotel & Golf Course Full timeWe are seeking an experienced Night Manager to join our team at Meldrum House Country Hotel & Golf Course. As a Night Manager, you will be responsible for leading the night shift team, ensuring the smooth operation of the hotel, and providing exceptional customer service to our guests.Job DescriptionThe Night Manager will be responsible for:- Managing the...
-
Housekeeper/room Attendant
6 months ago
Inverurie, United Kingdom Strathburn Hotel Full timeStrathburn Hotel is managed by Compass Hospitality and located in Inverurie, Aberdeenshire. We are a 26 bedroom hotel looking for reception team members who will be part of a small team. **As a housekeeping assistant your key responsibilities include**: Providing a friendly and efficient service to guests at all times ensuring company policy and procedures...
-
Hospitality Service Manager
3 weeks ago
Inverurie, Aberdeenshire, United Kingdom Crerar Hotels Group Full timeAbout the Role:We're looking for an ambitious and reliable Supervisor to help our team run the department and cover duty management at times. This full-time role requires flexible working, including weekends.The ideal candidate will have good forward planning skills and a proactive approach to supervise the hotel's front office service and support the...
-
Hotel Service Manager
12 hours ago
Inverurie, Aberdeenshire, United Kingdom Thainstone House, Inverurie Full timeJob Overview:We are seeking a skilled and ambitious Food and Beverage Supervisor to join our team at Thainstone House in Inverurie. As a key member of our F&B department, you will play a vital role in delivering exceptional customer service and contributing to the success of our hotel.About the Role:This full-time position requires flexible working hours,...
-
Inverurie, Aberdeenshire, United Kingdom Aberdeenshire Co Full timeAre you looking for a rewarding part-time job that makes a real difference?Look no further! Aberdeenshire Co has an exciting opportunity for a Cleaning Assistant in our Education and Children's Services department.As a Cleaning Assistant, you will play a crucial role in maintaining the cleanliness and safety of our premises.Responsibilities:Clean and...
-
Hotel Operations Coordinator
7 hours ago
Inverurie, Aberdeenshire, United Kingdom Meldrum House Country Hotel & Golf Course Full timeAs a Night Manager at Meldrum House Country Hotel & Golf Course, you will be responsible for ensuring the smooth operation of the hotel during night shifts, providing exceptional customer service, and managing the night team. This is a fantastic opportunity to join a dynamic team and develop your leadership and customer service skills.About the Job- Lead the...
-
Night Manager Position
7 hours ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeRole OverviewMeldrum House Country Hotel & Golf Course is seeking a Night Manager to join their team. The successful candidate will be responsible for providing exceptional service to guests, managing the night shift team, and ensuring seamless operations.This is a vital role that requires excellent organisational skills, attention to detail, and a...
-
Reception Supervisor
6 months ago
Inverurie, United Kingdom Pittodrie House Hotel Full timePittodrie House Hotel are currently hiring for a full time reception supervisor to become a part of the team. The Hotel is situated just outside Inverurie, Aberdeenshire with 27 bedrooms and a selection of functions, events and restaurant bookings. As hotel receptionist a selection of tasks include: Welcoming all guests into the hotel on arrival and...
-
Night Manager
2 weeks ago
Inverurie, AB51, Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeWe are looking for a Night Manager to join our management team. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury...
-
Front of House Operations Lead
12 hours ago
Inverurie, United Kingdom Meldrum House Country Hotel & Golf Course Full timeAbout the RoleWe are looking for a dedicated and motivated individual to fill the position of Night Manager at Meldrum House Country Hotel & Golf Course. As a crucial member of the management team, you will play a key role in shaping the guest experience and contributing to the hotel's success.Your primary responsibilities will include managing the night...
-
Director of Spa Experience
13 hours ago
Inverurie, Aberdeenshire, United Kingdom Thainstone House, Inverurie Full timeAbout the RoleThe successful candidate will be responsible for managing all operational and financial aspects of the spa, ensuring that guests and members receive an efficient, friendly, consistent, and personalised service. This will involve working closely with the Hotel General Managers to ensure timely and appropriate sales & marketing activities,...