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Hospitality Service Manager

1 month ago


Inverurie, Aberdeenshire, United Kingdom Crerar Hotels Group Full time

About the Role:

We're looking for an ambitious and reliable Supervisor to help our team run the department and cover duty management at times. This full-time role requires flexible working, including weekends.

The ideal candidate will have good forward planning skills and a proactive approach to supervise the hotel's front office service and support the manager in every aspect of the day-to-day running of the department.

Using their knowledge and passion for service, they'll create a first-class environment for both guests and staff.

This role has a strong admin element, such as booking in customers, working within budgets, and reporting on financial performance, as well as supporting health and safety throughout the hotel.

You'll also train and develop staff so that they provide exceptional customer service at all times and contribute to sales initiatives.

Key Responsibilities:

  • Good planning skills and a proactive approach
  • Strong leadership skills
  • Excellent communication
  • Flexible working hours, including weekends
  • Excellent personal grooming and presentation standards

What We Offer:

  • A competitive salary of £12.50 per hour
  • 100% service charge, up to approx £2000 per year
  • Attractive staff uniform
  • Flexible working pattern
  • Training and development opportunities, including SVQs and professional qualifications
  • Team meals
  • Free team transport (in applicable locations)
  • Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
  • Pension
  • GREAT selection of benefits

About Us:

Crerar Hotels Group is a leading hospitality provider with a reputation for excellence.