Customer Service Manager

3 days ago


Inverurie, Aberdeenshire, United Kingdom Meldrum House Country Hotel & Golf Course Full time
About the Role
Meldrum House Country Hotel & Golf Course seeks a dedicated Night Manager to join its management team. As a key member of the staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and managing the hotel's operations during night shifts.

Key Responsibilities
- Provide warm and welcoming environment for guests
- Deliver exceptional service to guests at all times
- Manage the night team, including building and issuing of rotas, considering hotel business and staff absences
- Ensure team members are inducted into the business effectively and receive necessary training
- Accountable for task completion, including additional tasks set by other departments
- Look after hotel security and guest welfare at night
- Report any irregularities to the management team

About You
We are looking for someone with excellent organisational skills, attention to detail, and a customer service attitude. You should be able to multitask, organise a variable workload, and deliver excellent standards. A genuine desire to provide a warmer welcome to our guests is essential.

What We Offer
Meldrum House offers a competitive salary range of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits, including 29 days' holiday, training and development opportunities, and access to an employee assistance programme.

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