Technology Apprentice

We are seeking an exceptional individual to join our IT team as a Technology Apprentice - Customer Focus. As a key member of the team, you will be responsible for providing customer-focused support for our IT services.

Your primary focus will be on supporting desktop software and hardware, as well as systems and applications software. You will work closely with our IT Service Desk team to ensure seamless delivery of IT services.

In this role, you will have the opportunity to develop your skills and knowledge in the world of work while pursuing a formal qualification. To be eligible, you must have achieved 3 Scottish National 4 or 5 qualifications or equivalent.

We are committed to providing a supportive and inclusive work environment that encourages collaboration and creativity. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

• Provide customer-focused support for desktop software and hardware, as well as systems and applications software
• Work on the IT Service Desk, providing phone, webchat, and local site support
• Develop and maintain strong relationships with colleagues and customers

Requirements:

• Scottish National 4 or 5 qualifications or equivalent
• Age 16-19 (with some exceptions)
• PVG Scheme membership or update check
• Overseas Criminal Record Check (if applicable)

Benefits:

• Fixed-term contract not exceeding 24 months
• Ongoing training and development opportunities
• Diverse and inclusive work environment

Estimated Salary: £18,000 - £22,000 per annum