![Pittodrie House Hotel](https://media.trabajo.org/img/noimg.jpg)
Relief Night Porter
2 weeks ago
At Pittodrie House Hotel, we pride ourselves on offering exceptional hospitality and ensuring our guests have a comfortable and enjoyable stay. We are currently seeking a dependable and customer-focused Relief Night Porter to join our team. This role is crucial for maintaining our high standards of service during the night hours.
As a Relief Night Porter, you will be responsible for ensuring the safety, security, and comfort of our guests during the night. You will handle various tasks, from assisting with late check-ins to addressing guest inquiries and ensuring the hotel remains in top condition throughout the night.
**Responsibilities**:
- Greet and assist late-arriving guests with check-in and check-out processes.
- Respond to guest inquiries and requests promptly and professionally.
- Conduct regular security checks and ensure all areas of the hotel are secure.
- Handle minor maintenance issues and report major repairs to the maintenance team.
- Assist with setting up for early morning events or breakfast service as needed.
- Ensure public areas are clean and tidy.
- Provide excellent customer service and maintain a welcoming environment for guests.
- Address any issues or emergencies that arise during the night, following hotel protocols.
- Assist with luggage handling and transportation for guests.
**Requirements**:
- Previous experience in a hospitality role, preferably in a night shift position, is an advantage.
- Strong interpersonal and communication skills.
- Ability to work independently and handle stressful situations calmly and efficiently.
- Good problem-solving skills and attention to detail.
- Basic knowledge of hotel operations and guest services.
- Physical stamina to perform tasks such as lifting luggage and conducting security rounds.
- Flexibility to work various night shifts, including weekends and holidays.
- A valid driver's license may be required, depending on hotel location and duties.
**Job Types**: Part-time, Permanent
Pay: £12.50-£13.00 per hour
Expected hours: 16 - 24 per week
**Benefits**:
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- Inverurie, Aberdeenshire: reliably commute or plan to relocate before starting work (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
**Location**:
- Inverurie, Aberdeenshire (preferred)
Work Location: In person
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