Relief Night Porter

6 months ago

Inverurie, United Kingdom Pittodrie House Hotel Full time

At Pittodrie House Hotel, we pride ourselves on offering exceptional hospitality and ensuring our guests have a comfortable and enjoyable stay. We are currently seeking a dependable and customer-focused Relief Night Porter to join our team. This role is crucial for maintaining our high standards of service during the night hours.

As a Relief Night Porter, you will be responsible for ensuring the safety, security, and comfort of our guests during the night. You will handle various tasks, from assisting with late check-ins to addressing guest inquiries and ensuring the hotel remains in top condition throughout the night.

**Responsibilities**:

- Greet and assist late-arriving guests with check-in and check-out processes.
- Respond to guest inquiries and requests promptly and professionally.
- Conduct regular security checks and ensure all areas of the hotel are secure.
- Handle minor maintenance issues and report major repairs to the maintenance team.
- Assist with setting up for early morning events or breakfast service as needed.
- Ensure public areas are clean and tidy.
- Provide excellent customer service and maintain a welcoming environment for guests.
- Address any issues or emergencies that arise during the night, following hotel protocols.
- Assist with luggage handling and transportation for guests.

**Requirements**:

- Previous experience in a hospitality role, preferably in a night shift position, is an advantage.
- Strong interpersonal and communication skills.
- Ability to work independently and handle stressful situations calmly and efficiently.
- Good problem-solving skills and attention to detail.
- Basic knowledge of hotel operations and guest services.
- Physical stamina to perform tasks such as lifting luggage and conducting security rounds.
- Flexibility to work various night shifts, including weekends and holidays.
- A valid driver's license may be required, depending on hotel location and duties.

**Job Types**: Part-time, Permanent

Pay: £12.50-£13.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Inverurie, Aberdeenshire: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Inverurie, Aberdeenshire (preferred)

Work Location: In person

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