Customer Experience Supervisor

Found in: Talent UK A C2 - 2 weeks ago

London, United Kingdom Ambassador Theatre Group (ATG) Full time
Customer Experience Supervisor - London

Customer Experience Supervisor

Opened in 1881, the Savoy Theatre in London was designed by C.I. Phipps and decorated by Collinson & Locke. The Savoy became famous as the first public building in the world to be lit by incandescent electric lights. In October 2005, the Ambassador Theatre Group and Tulbart LLC bought the Savoy Theatre and started a run of productions that would change the face of the West End, including Trevor Nunn's acclaimed production of 'Porgy and Bess', Henry Goodman in 'Fiddler on the Roof', and 'Carousel' starring Lesley Garrett. In 2019 Dolly Parton brought her show '9 to 5 - The Musical' to the Savoy Theatre and this was followed in 2021 with a 2-year run of 'Pretty Woman', acclaimed play 'A Little Life' with James Norton, Jamie Lloyd's 'Sunset Boulevard' starring Nicole Scherzinger and Plaza Suite starring Sarah Jessica Parker and Matthew Broderick.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are looking for a dedicated, dynamic and resourceful candidate to join our team of Customer Experience Supervisors. Working as part of the Customer Experience team, you will report directly to the Customer Experience Deputy Manager and to the Duty Manager of any performance. You will be responsible for supporting both the Customer Experience Management team to lead a strong and profitable Front of House Operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards.

  • Costs - To help lead a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximize sales and minimize costs. 
  • Culture - To help build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce. 
  • Customer - To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will to deliver and exceed, all customers' expectations 
  • Ambassador - To help build and protect key relationships with Customers, Promoters, external suppliers, and internal colleagues Key Responsibilities 

Interested? Download a copy of our Job Description for further details.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

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