IT Help Desk Analyst

Found in: Talent UK A C2 - 2 weeks ago


Edinburgh, United Kingdom Eden Scott Full time

Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation.



Considering making an application for this job Check all the details in this job description, and then click on Apply.


You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and systems.



Responsibilities:




  • Log, prioritise, and track Service Desk calls
  • Investigate, troubleshoot, and resolve calls
  • Provide updates to users on the progress of calls
  • Set up and management of various user accounts
  • Review and release quarantined emails
  • Support of remote homeworker installations
  • Creating and maintaining Service Desk documentation



Support of the following Tech:



  • Dell Laptops
  • Windows 11 OS
  • Microsoft Office 365
  • Two Factor authentication administration
  • IOS mobile devices
  • iManage Work10 document management software


Experience required:



  • Commercial IT Support/Service Desk experience, ideally within a Professional Services sector
  • Broad knowledge of IT, in particular, Microsoft OS and applications. Also good knowledge of all audio/visual technologies
  • Good communicator and diplomatic – able to communicate with non-IT staff in non-technical terms
  • A proactive approach to system security
  • Flexible approach to teamwork
  • A current drivers licence is preferable



Benefits:



  • Comprehensive flexible employee value proposition package including:
  • Generous contributory pension
  • 33 days holiday (option to purchase more)
  • Company Bonus
  • Private Medical Insurance
  • Structured Training and Development support programme

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