IT Service Desk Analyst

4 weeks ago


Edinburgh, United Kingdom Eden Scott Full time

Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation.



You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and systems.



Responsibilities:




  • Log, prioritise, and track Service Desk calls
  • Investigate, troubleshoot, and resolve calls
  • Provide updates to users on the progress of calls
  • Set up and management of various user accounts
  • Review and release quarantined emails
  • Support of remote homeworker installations
  • Creating and maintaining Service Desk documentation



Support of the following Tech:



  • Dell Laptops
  • Windows 11 OS
  • Microsoft Office 365
  • Two Factor authentication administration
  • IOS mobile devices
  • iManage Work10 document management software


Experience required:



  • Commercial IT Support/Service Desk experience, ideally within a Professional Services sector
  • Broad knowledge of IT, in particular, Microsoft OS and applications. Also good knowledge of all audio/visual technologies
  • Good communicator and diplomatic – able to communicate with non-IT staff in non-technical terms
  • A proactive approach to system security
  • Flexible approach to teamwork
  • A current drivers licence is preferable



Benefits:



  • Comprehensive flexible employee value proposition package including:
  • Generous contributory pension
  • 33 days holiday (option to purchase more)
  • Company Bonus
  • Private Medical Insurance
  • Structured Training and Development support programme


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