Network Operations Analyst

2 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Join us as a Network Operations Analyst

  • Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
  • You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
  • This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
  • Your hours of work will be either 7pm - 7am or 7am -7pm Monday to Sunday on a rotational shift pattern
     

What you'll do

As a Network Operations Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps. You’ll own and escalate operational incidents, and collaborate with operational support teams, service delivery, and recovery management through to incident resolution. You’ll also be supporting the delivery of a robust production management service for relevant infrastructure platforms. 

In addition, you’ll be contributing to the delivery of customer outcomes, innovation, and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

  • Supporting the delivery of a robust production management service for relevant infrastructure platforms
  • Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
  • Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
  • Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
  • Building relationships with platform, domain and relevant cross-domain stakeholders
  • Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Ideally, you'll have experience of monitoring and troubleshooting network technologies such as Cisco, Fortinet, F5, Cisco Voice, cloud or software defined networking technologies.

We’ll also look to you to demonstrate:

  • Experience of working in a Network Operations Centre (NOC), global service desk, or similar operations team
  • The ability to manage incidents and fulfil service requests, with experience of working with monitoring toolsets such as SolarWinds, PRTG and LogicMonitor
  • A CCNA level accreditation or equivalent hands on experience
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • An understanding of operational principles

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