Network Operations Analyst

4 weeks ago

Edinburgh, United Kingdom NatWest Group Full time
Technology Service & Relationship Management , Technology Network Operations Analyst

Closing date for applications: 16/05/2024

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In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

  • Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
  • You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
  • This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
  • Your hours of work will be either 7pm - 7am or 7am -7pm Monday to Sunday on a rotational shift pattern

In addition, you’ll be contributing to the delivery of customer outcomes, innovation, and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

  • Supporting the delivery of a robust production management service for relevant infrastructure platforms
  • Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
  • Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
  • Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
  • Building relationships with platform, domain and relevant cross-domain stakeholders
  • Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Ideally, you'll have experience of monitoring and troubleshooting network technologies such as Cisco, Fortinet, F5, Cisco Voice, cloud or software defined networking technologies.

We’ll also look to you to demonstrate:

  • Experience of working in a Network Operations Centre (NOC), global service desk, or similar operations team
  • The ability to manage incidents and fulfil service requests, with experience of working with monitoring toolsets such as SolarWinds, PRTG and LogicMonitor
  • A CCNA level accreditation or equivalent hands on experience
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • An understanding of operational principles
Edinburgh: A historical city with a new vision

Our head office in Edinburgh offers beautiful surroundings as well as a welcoming and friendly environment in which to build your network.

If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?

Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.

Here’s just some of the technologies we use.

  • ReactJS
  • AngularJS
  • Python
  • Java
  • Microsoft Dynamics
DevOps
  • AWS
  • GitLab
Data
  • Kafka
  • Hadoop
  • Snowflake
What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

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