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IT Analyst
4 months ago
Quorum Network Resources are one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider, and we are currently looking to add additional permanent Managed Services IT Analysts toour rapidly growing Managed Services team in Edinburgh.
From desktop support through to server and cloud projects, the role promises varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.
**The Role of IT Support Analyst**:
- Resolving support requests directly from managed service clients, using existing skills and knowledge as well as, where appropriate, using relevant support and vendor resources to find resolution
- Proactively reviewing automated alerts and responding as required through to resolution
- Implementing client and internal projects on your own or as part of a team either remotely or onsite
- System administration, hands-on fixes, installation/upgrade and patching of Microsoft-based servers and desktops
- Performing advanced troubleshooting, which may also include working together with Microsoft and other vendors
**What We Are Looking For**:
- Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity
- Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required
- Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & Hyper-V
- Current Microsoft certification or ability to demonstrate a similar level of knowledge
- Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills
**Technologies**:
- Experience of Office 365 and Microsoft Azure would be an advantage
- Experience of deploying and managing network devices such as Cisco, Meraki or similar would be an advantage
- Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage
**Why Quorum?**
Quorum is an Employee Owned Scottish company providing custom-developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients, from major financial institutions to small businesses and everything in between.
We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities withthe ability to earn an annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies.
Still not convinced? We have a great collaborative, knowledge-sharing working culture with low staff turnover, and we have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-lifefit around personal life. And above all, we are a genuinely nice bunch of people.
If, like us, you eat, sleep and breathe technology, please **APPLY** today to send your CV for immediate consideration.
