Network System Operations Analyst
2 weeks ago
Technology Service & Relationship Management , Technology
Network Operations Analyst
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Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
Your hours of work will be either 7pm - 7am or 7am -7pm Monday to Sunday on a rotational shift pattern In addition, you’ll be contributing to the delivery of customer outcomes, innovation, and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
Building relationships with platform, domain and relevant cross-domain stakeholders
Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Ideally, you'll have experience of monitoring and troubleshooting network technologies such as Cisco, Fortinet, F5, Cisco Voice, cloud or software defined networking technologies. Experience of working in a Network Operations Centre (NOC), global service desk, or similar operations team
The ability to manage incidents and fulfil service requests, with experience of working with monitoring toolsets such as SolarWinds, PRTG and LogicMonitor
A CCNA level accreditation or equivalent hands on experience
Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
Our head office in Edinburgh offers beautiful surroundings as well as a welcoming and friendly environment in which to build your network.
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?
Python
Java
Microsoft Dynamics
DevOps
AWS
Data
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