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Salesforce Data Cloud Manager

2 months ago

Swindon, United Kingdom The National Trust Full time
Salesforce Data Cloud Manager - Swindon

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We’re looking for a Salesforce Data Cloud Manager to join the Marketing department at the National Trust.   This role will manage all aspects of the customer data platform, bringing together data from various sources and leveraging it to enable truly connected customer experiences.   You’ll work in a team who manage customer journeys, direct marketing channels, audience segmentation and analytics and campaign performance reporting. The ideal candidate will have ROI driven digital marketing acumen, be data fluent and adept at bridging the gap between marketing and technical teams.   

Please note the advertised salary is inclusive of a £10k reviewable market supplement. Your base salary will be £46k and you will receive the market supplement as an allowance on top.



What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine.

We have passionate people in our teams and so much more we want to achieve.

We’re for everyone, for ever, and we really mean that.  

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.



What you'll be doing

Working within the Supporter Data & Customer Journeys team, you will play a pivotal role in designing, developing and maintaining Salesforce Data Cloud.  You’ll be responsible for managing the product roadmap, working with our technology and implementation partners to continuously learn and adopt best practices.   

You’ll work closely with our IT, Salesforce CRM, Digital, Enterprise Data and Marketing Automation teams to ensure the requirements for Data Cloud are documented, understood and delivered.

A thought leader who is passionate about data, you will enable the segmentation strategy and personalisation of customer journeys and marketing campaigns. You’ll be a strong advocate for the customer data platform, driving quality standards and compliance with data privacy legislation as well as demonstrating to internal stakeholders how to convert customer data into business value.   



Who we're looking for

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.  

We’d love to hear from you if you:

  • Are a self-motivated, positive and pro-active team player with excellent communication skills
  • Have expert knowledge and experience of CRM databases, data models, SQL and analytics tools
  • Have in-depth knowledge of GDPR, data privacy, data governance and data life-cycle management
  • Have strong knowledge of CRM, marketing automation systems or customer data platforms
  • Have excellent analytical skills with expertise in data manipulation
  • Have the ability to work in a complex data environment with multiple stakeholders and manage a variety of external service providers


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.