Senior Group Sales Executive

1 month ago

Matlock, United Kingdom YHA Full time

Senior Group Sales Executive - Matlock, Derbyshire

Please Note: This role is currently only open to members of the Specialist Reservations Team.

 

 

Senior Group Sales Executive
Rate of Pay: TBD
National Office 
Hours – 37.5 hours a week 

What you’ll be doing: 

About the Role:

We are looking for a Senior Group Sales Executive to join our team. This role is pivotal in managing our group retention efforts and ensuring a positive experience for all groups. Your main responsibilities will include:

  • Central management of group retention, meeting KPIs, and collaborating with operations teams.
  • Organising and distributing workload within the team to ensure SLAs are met.
  • Supporting and motivating the team to achieve sales and service targets.
  • Leading the team with purpose and direction to drive high performance and continuous growth.
  • Building and maintaining relationships with group leaders to generate initial and repeat bookings.

Key Responsibilities:

  • Achieve and exceed group sales and retention targets for yourself and your colleagues.
  • Work independently and as part of a team to build relationships with group leaders.
  • Collaborate closely with hostel managers and Central Sales teams.
  • Communicate with customers via phone and email.
  • Participate in continuous improvement workshops to enhance customer experience and team productivity.
  • Represent the Central Sales team and YHA professionally, adhering to all YHA policies and procedures.
  • Support other business initiatives to achieve success.
  • Lead by example, undertaking any duties expected of a senior team member.

Working Hours:

Our Specialist Reservations team works between 09:00 - 17:30, Monday – Friday. Flexibility to work around these times is essential. This hybrid role offers the flexibility to work between home and our national office at DE4 3YH.

Essential Skills and Experience:

  • Experience in making bookings and securing group sales.
  • Good numeracy and literacy skills for accurate information processing.
  • Previous experience in a sales or customer-focused industry.
  • Proven ability in using sales and upselling techniques.
  • Exceptional knowledge of YHA, group business, and products.
  • Experience in direct sales activity, both face-to-face and over the telephone, in a target-driven environment.
  • Excellent interpersonal skills and articulate communication.
  • Ability to prioritise tasks and manage time effectively.
  • Self-motivated, enthusiastic, and focused.
  • Experience working as part of a team and building relationships quickly.
  • Dynamic problem solver with a strong focus on customer service.
  • Excellent written communication and telephone manner.
  • Confident and effective use of YHA systems.
  • Leadership skills with evidence of previous management experience.

Desirable Skills:

  • Experience of working with computerised booking systems and Customer Relationship Management (CRM) systems.
  • Holds or working towards Customer Service NVQ or similar

About YHA:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing, and life chances of all, but especially young people facing adversity and challenges. Our core values and behaviours, HEART (Helpful, Efficient, Authentic, Respectful, and Team-Spirited), guide our mission. We strive for equality, diversity, and inclusion in all aspects of our work.

Learn more about our values here.

 

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