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Lead Group Sales Executive
3 months ago
We are seeking a Senior Group Sales Executive to enhance our sales efforts in group retention and ensure a seamless experience for all clients.
Key Responsibilities:
- Oversee group retention strategies, meet performance indicators, and collaborate with operational teams.
- Distribute tasks within the team to meet service level agreements.
- Inspire and guide the team to achieve sales and service objectives.
- Provide leadership and direction to foster high performance and ongoing development.
- Cultivate and sustain relationships with group leaders to secure both initial and repeat bookings.
Essential Duties:
- Surpass group sales and retention goals for yourself and your peers.
- Work autonomously and collaboratively to build rapport with group leaders.
- Engage closely with hostel managers and central sales teams.
- Communicate effectively with clients through various channels.
- Participate in initiatives aimed at enhancing customer satisfaction and team efficiency.
- Represent the sales team and organization professionally, adhering to established policies and procedures.
- Contribute to other business initiatives to drive success.
- Model exemplary behavior by undertaking responsibilities expected of a senior team member.
Working Hours:
The Specialist Reservations team operates during standard business hours. Flexibility in scheduling is required, with the option to work remotely or from the national office.
Required Skills and Experience:
- Proven experience in managing bookings and securing group sales.
- Strong numerical and written communication skills for precise information handling.
- Background in a sales or customer-centric environment.
- Demonstrated proficiency in sales techniques and upselling.
- In-depth knowledge of group business and related products.
- Experience in direct sales, both in-person and via telephone, within a target-driven context.
- Excellent interpersonal abilities and clear communication skills.
- Capacity to prioritize tasks and manage time efficiently.
- Self-driven, enthusiastic, and focused on results.
- Experience in teamwork and quick relationship building.
- Effective problem-solving skills with a strong emphasis on customer service.
- Proficient written communication and telephone etiquette.
- Confident use of organizational systems.
- Leadership capabilities with a track record of management experience.
Preferred Skills:
- Familiarity with computerized booking systems and Customer Relationship Management (CRM) tools.
- Currently pursuing or holding a Customer Service NVQ or equivalent qualification.
About YHA:
YHA is committed to ensuring inclusivity and diversity within our workforce, reflecting the communities we serve. Our mission is to enhance the health, wellbeing, and opportunities for all, particularly for young individuals facing challenges. Our core values—Helpful, Efficient, Authentic, Respectful, and Team-Spirited—guide our efforts toward equality and inclusion in all aspects of our work.
