Customer Service Advisor

1 day ago

Saint Helens, United Kingdom Yorkshire Building Society Remote Work Freelance Full time

If you re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.


About the Role

As a Customer Service Advisor you ll:

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what s right.


    Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about St Helens Branch.

    We are looking for a colleague with a passion for customer service and lots of enthusiasm to join our team in St Helens. If you thrive on supporting customers and being part of the local community, this is the perfect role for you. You will be joining an experienced team who are committed to providing every customer with a joyful experience when they visit or telephone our Branch.

    In this role, you will be able to grow, develop and reach your true potential in a supportive environment as your personal development is our top priority. We are committed to growing our business and extremely passionate about what we do and how we go about it.

    This is a fast-paced role with no two days the same, so you are guaranteed to learn something new each day. We have a real desire to provide new and existing customers with real help with real lives and are committed to using our volunteering hours in our local community. This could be at a FareShare depot, delivering Money Minds sessions in primary schools, or arranging other community events, there are plenty of opportunities for you to get involved.

    We also like to have some fun along the way so if this sounds like the right opportunity for you then please get in touch.


    About You

    Being part of the team isn t about being a whizz in financial services, or about having lots of customer service experience. Instead, it s about:

    • Being great with people, and being able to talk to our members.
    • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
    • Understanding why it s important to celebrate different people with different skills, experiences, and opinions.
    • Demonstrating a growth-mindset and making the most of the training and development we offer.
    • Having the ambition to become a leading expert on our products and services.


      About Us

      At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career.


      Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.


      Development. We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.


      Inclusivity. We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here.


      About our Benefits

      We offer lots of fantastic rewards that you can make the most of in and out of work, including:

      • Holiday. You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
      • Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
      • Pension. We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension.
      • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
      • My Benefits. When you join YBS you ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts


        Ready to apply?

        Great with people? Then we think it would be great to meet you. Apply now.,

        Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date

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