Customer Service Advisor

6 months ago

St Helens, United Kingdom Knauf Insulation UK Full time

Job Title**:Customer Service Advisor**

Knauf stands for **opportunity**. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group... To learn more about the business, click here.

**Can you say ‘yes’?...**
- Do you thrive working in a fast-paced environment?
- Do you know how to organise and prioritise workloads?
- Do you always work with the customer in mind?

As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide

**What you’ll be doing**
- Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
- Accurately process customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintain a best in class level of customer service in line with the Knauf values at all times.
- Confirm all SAP records are kept up to date with precise audit trails to demonstrate any changes and communication with the customer.
- Supporting the Supply Chain team with customer contact in relation to complaints with a customer-centric mindset.
- Manage the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Escalate delays with internal departments and third party logistics provider to ensure the delay is kept to a minimum.
- Request updates from the third party logistics provider giving estimated arrival times and inform the customer of any changes.
- Liaise with the warehouse, production and plant to confirm any special requirements to promote best-in-class customer service.
- Liaise with customers and suppliers to ensure that customer expectations are met and exceeded in line with our best practice.
- Communicate any ancillary charges in a timely manner and see issues through to an end result whilst maintaining best-in-class customer service.
- Communicate any variations to orders in a positive manner to customers and make the relevant changes in SAP to ensure order accuracy.
- Investigate and resolve any complications which may arise throughout the customer journey.
- To have the ability to react and positively adapt to the demands of the customers in a dynamic live environment.
- Role model our corporate values by consistently demonstrating and encouraging behaviours aligned with the Knauf Insulations values in all interactions.
- Demonstrate best-in-class customer service at all times in line with our best practice guide.
- To take responsibility for development of self and support continuous improvement within the department.

**What we’d love for you to have**:
We are interested in you as a person, your attitude, behaviours, and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following - this would be an added advantage:

- Experience in Transport and Logistics Customer Service
- SAP Knowledge
- Excellent Verbal and Written Communication Skills
- Good Administrative and I.T Skills
- Strong eye for detail and the ability to work autonomously

**We'll provide**:

- Enhanced Holiday Pay - 33 days including bank holidays plus the opportunity to purchase more
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance - 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Career Progression Routes
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- On site Gyms
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
- On site Car Charging Points

**What happens next?

  • Customer Service Advisor

    6 months ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...

  • Customer Service Advisor

    6 months ago

    St Helens, United Kingdom MPAAS Full time

    **Customer Service Advisor** Based at MPAAS Head Office, Unit 2, Nassau Business Park, Haydock, WA11 9FW **Who are MPAAS?** MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy...

  • Customer Service Advisor

    6 months ago

    St Helens, United Kingdom MPAAS Full time

    **Customer Service Advisor** Based at MPAAS Head Office, Unit 2, Nassau Business Park, Haydock, WA11 9FW **Who are MPAAS?** MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy...

  • Customer Service Advisor

    7 months ago

    St Helens, United Kingdom Movianto Full time

    **A little bit about the role** Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers or clients with time critical constraints or consulting with various departments to investigate queries, you will be the difference between their customer/client experience being just average or an exceptional...

  • Temporary Customer Service Advisor

    7 months ago

    St Helens, United Kingdom Page Personnel Full time

    1 - 2 month temp role with the possibility of going perm - Weekly pay **About Our Client**: Our client is a reputable player in the not-for-profit and charities sector, with a sizeable team spread across various locations. They are dedicated to making a positive impact on the community, and they value the support of their hardworking customer service team...

  • Customer Advisor

    6 months ago

    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    6 months ago

    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 8 & 12 hours per week available** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St. Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Export Customer Service Advisor

    6 months ago

    St Helens, United Kingdom Knauf Insulation UK Full time

    Job Title**:Export Customer Service Advisor** Knauf stands for **opportunity**. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of...

  • Customer Experience Advisor

    3 months ago

    St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Helens, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Advisor

    6 months ago

    St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Advisor** Haydock, Merseyside £21,630 per annum Mon-Fri 9am-5.15pm **The role**: The Merchant Rentals Team are responsible for ensuring new customers are accurately set up on our in-house systems, issuing relevant correspondence and dispatching payment terminals in a timely manner. You will accurately transfer data between systems...

  • Customer Sales Advisor

    6 months ago

    St Helens, United Kingdom Fastlane Autocare Full time

    Job Overview: We are seeking a dedicated Client Advisor to join our team in providing exceptional customer service and tailored financial advice to our clients. The role involves building strong relationships with clients, understanding their financial needs, and recommending suitable products and services. Responsibilities: - Engage with clients to...

  • Christmas Customer Advisor

    7 months ago

    St Helens, United Kingdom Boots Full time

    Summary Job Reference: - 210963BR St Helens, Ravenhead Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our St Helens, Ravenhead Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...

  • Service Advisor

    7 months ago

    St Helens, United Kingdom Lookers Plc Full time

    Overview: **Vauxhall St Helen's** **42 hours per week between Monday - Friday 08:00 & 18:00 and Saturday on rota 08:00 & 12:00** **Salary: up to £32,800 OTE (basic £26,000 to £28,000 plus bonus)** Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service...

  • Customer Service Representative

    3 months ago

    St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Helens, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service Advisor

    7 months ago

    Lytham St. Annes, United Kingdom Bridge of Hope Full time

    We are looking for a** Customer Service Advisor **to join our Client's established and growing team! **Customer Service Advisor **Salary: £19,500- £22,500 **Secretarial Admin **hours: 8:30am-4:30pm/ 9am-5pm Monday to Friday: **Customer Service Advisor **company benefits: - 20 Days holiday + bh - Casual dress - Company events - Company pension - On-site...

  • Customer Advisor

    1 week ago

    St Helens, United Kingdom B&Q Full time £12

    About the role We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right...

  • Customer Service Executive

    7 months ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...

  • Customer Advisor

    7 months ago

    St Helens, United Kingdom Boots Full time

    Summary Job Reference: 230577BR - Job Reference: 2 3 0 5 7 7 B R St Helens, Church Street Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...

  • Customer Advisor

    6 months ago

    St Helens, United Kingdom Boots Full time

    Summary Job Reference: - 229184BR St Helens, Church Street Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Service Advisor

    7 months ago

    St. Neots, United Kingdom TC Harrison Ford Full time

    **Service Advisor: St Neots** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours by shift, either 7am - 5pm or 8am - 6pm pm Monday to Friday and on rota to work 1 in 4 Saturdays **Day-to-day duties and responsibilities will...