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Passenger Service Agent

1 month ago

Crawley, United Kingdom Optime Group Full time

Aviation Recruitment experts Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience.

Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:

Start Date:

  • 26th August 2024
  • 2nd September 2024

What’s on offer:

  • Rate of Pay: £12.68 per hour
  • Hours: 40 hours per week
  • Shift pattern: 4 ON / 4 OFF
  • Shifts: will fall between 03:00AM-01:00AM
  • Average of 12 hour shifts each day.
  • Weekly pay (every Friday).
  • Temp to Perm (performance based).

Key duties:

  • Being professional, polite and courteous at all times.
  • Escorting arriving and departing special assistance passengers through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
  • Providing assistance with the passenger luggage.
  • Completing the Daily Equipment Check Sheet, reporting any equipment defects in line with the equipment inspection procedure.
  • Ensuring that wheelchairs and buggies are always clean and tidy.
  • Ensure that Centralised Control is updated on progress by use of IT handsets.
  • Ensure that all necessary paperwork is completed legibly and submitted promptly.
  • Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

  • Great work ethic.
  • Excellent communication skills.
  • Strong Customer Service.
  • Self-motivated and willing to work using own initiative.
  • Full UK Driving licence (desirable).
  • To multitask and remain calm under pressure.
  • Previous airport experience is an advantage but not essential.

Requirements:

  • Must hold a valid manual driving license.
  • Passport or Birth Certificate.
  • UK Settled Status (If applicable).
  • Proof of National Insurance.
  • Proof of (current) Address.
  • 5 Year Address History.
  • 5 Year Work Reference History.
  • Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today

Optime Group is acting as an Employment Business in relation to this vacancy.

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