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IT Support Team Leader

1 month ago

Cosham, United Kingdom Liberty CL Recruitment Full time

Would you like to join a fantastic team, within a growing company? If so, we may have the role for you .

Liberty Recruitment Group is excited to be partnering with our client based on the outskirts of Portsmouth, in the search for an IT Support Team Leader. This is a full-time permanent role, working Monday to Friday, with the option of hybrid working.

The main purpose of this role is to provide 2nd line support for B2B Customers and mentor/train 2 advisors.

Some of your duties will include:

  • Troubleshooting hardware and software issues
  • Escalating complex queries to 3rd line support if needed
  • Working cross-functionally across the business to provide a 1st class customer service
  • Managing ticket performance
  • Guide and support the 2 Advisors, upskilling them where possible

As an individual, it is essential that you have previous experience working in a similar role within the IT industry, strong communication skills, and collaborative with a keen eye for detail.

You will come with a positive attitude and have plenty of organisation skills.

You will have excellent time management skills and be able to seamlessly multi-task.

In return, you will be offered a salary of up to £30,000, depending on experience, as well as 25 days annual leave plus bank holidays, pension, quarterly social allowance, staff discount, health plan scheme and holiday purchase.

There is free parking available on site.

If you would like to discuss this role further, please contact the Liberty Recruitment Team.