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Customer Service Executive

2 months ago

Cirencester, United Kingdom Four Squared Recruitment Ltd Full time

Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you

What You'll Do:

  • Client Support: Efficiently handle inquiries, policy renewals, claims, and provide expert advice on insurance products tailored to client needs.
  • Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing.
  • Debt & Compliance: Address debt queries in line with company policies and FCA regulations.
  • - Complaint Resolution: Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction.
  • Client Relationships: Build and maintain strong relationships through high-quality service and guidance.

What We re Looking For:

  • Compliance Focused: Ensure all actions meet FCA standards and Treating Customers Fairly (TCF) principles.
  • Detail-Oriented: Maintain impeccable record-keeping and ensure all processes are completed with accuracy.
  • Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events.
  • Data Protection: Safeguard all client and company information in compliance with the Data Protection Act (2018).

What We Offer:

  • Ongoing training and development
  • Opportunities to represent the company at industry events
  • A supportive and collaborative work environment

If you're ready to make a difference and help clients get the best out of their insurance experience, apply today