Customer Service Manager

2 weeks ago

Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time
Customer Service Executive

Four Squared Recruitment Ltd is seeking a skilled Customer Service Executive to deliver exceptional service and support to our valued clients. As a key member of our dynamic team, you will play a vital role in ensuring timely processing of new business, mid-term adjustments, and premium financing.

Key Responsibilities:
  1. Client Support: Provide expert advice on insurance products tailored to client needs, efficiently handling inquiries and policy renewals.
  2. Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing, maintaining accurate records and communicating effectively with clients.
  3. Debt & Compliance: Address debt queries in line with company policies and FCA regulations, ensuring compliance and maintaining a high level of customer satisfaction.
  4. Complaint Resolution: Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction through effective communication and problem-solving.
  5. Client Relationships: Build and maintain strong relationships through high-quality service and guidance, fostering trust and loyalty with our clients.
  6. Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events, staying up-to-date with industry developments and best practices.
  7. Data Protection: Safeguard all client and company information in compliance with the Data Protection Act, maintaining confidentiality and adhering to data protection policies.
What We Offer:
  1. Ongoing training and development opportunities to enhance your skills and knowledge.
  2. Chances to represent the company at industry events, networking with peers and staying informed about industry trends.
  3. A supportive and collaborative work environment that encourages growth and development.

If you're a motivated and customer-focused individual looking to make a difference in the insurance industry, apply today to join our dynamic team.

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