Customer Services and Reservations Executive

5 months ago

Cirencester, United Kingdom Habitat First Group Full time

Habitat First Group owns three luxury estates, creating holiday home communities that are founded on the principle of a deep love for Mother Nature and sustainability.

We are seeking a Customer Services & Reservations Executive to join our Habitat Escapes team, providing an exceptional service to our guests and owners. The Customer Services & Reservations Executive will act as the first port of call for all online, telephone and in-person queries, and will work alongside all departments to resolve issues and ensure a seamless customer journey.

This is a full-time position, working 35 hours per week between 9am and 7pm on a rota basis.

OTE £29,000

**What can we offer you?**
- Family-friendly policies such as enhanced maternity, paternity and shared parental pay.
- Enhanced sick pay
- Generous annual leave allowance, plus an extra day off for your birthday plus the ability to buy back up to 5 days leave per year.
- NHS Top Up Scheme (for example money off dentists, prescriptions, hospital parking)
- Discounted shopping and benefits platform including a cycle-to-work scheme
- Access to the lakes and free equipment hire for your family
- Free access to swimming pools and gyms when available
- Discounted spa sessions
- Employee Assistance Programme
- Mental health and wellbeing programme
- Reward and recognition schemes
- Eye test and flu vaccine vouchers
- Access to electric car scheme
- Flexible working practices wherever possible

**What you'll be doing**:

- Managing booking allocation on our in-house bookings system
- Receiving payments and ensuring all bookings are fully paid before guest arrival
- Acting as a visible presence on the Estate to help the teams deliver outstanding customer service
- Taking appropriate action to manage and resolve customer complaints
- Maintaining a high level of knowledge on properties within the Habitat Escapes portfolio

**We'd love you to have**:

- Experience in a customer-facing position
- A polite, friendly and attentive manner
- Strong Word, Excel and Outlook skills
- Ability to use initiative to solve problems

We are happy to talk through any reasonable adjustments you may require during the recruitment process and beyond.

The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

A DBS is required for all roles.

A driving licence and access to a car is recommended before applying, as our Estates are not walkable from public transport links.
- Habitat First Group is committed to being a Disability Confident employer._

  • Trainee Customer Service Executive

    5 months ago

    Cirencester, United Kingdom Siamo Group Full time

    We here at Siamo Recruitment are working with a forward-thinking, dynamic and thriving client expanding their customer service department. Seeking a Trainee Customer Service Executive to inject passion and enthusiasm into their Customer Services team. Reporting to the Head of Customer relations, you will be required to manage the customer journey through...

  • Customer Service Executive

    2 months ago

    Cirencester, United Kingdom CV-Library Full time

    Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you! What You'll Do: * Client Support: Efficiently...

  • Customer Service Manager

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Customer Service ExecutiveFour Squared Recruitment Ltd is seeking a skilled Customer Service Executive to deliver exceptional service and support to our valued clients. As a key member of our dynamic team, you will play a vital role in ensuring timely processing of new business, mid-term adjustments, and premium financing.Key Responsibilities:Client Support:...

  • Customer Service Manager

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Customer Service ExecutiveFour Squared Recruitment Ltd is seeking a skilled Customer Service Executive to deliver exceptional service and support to our valued clients. As a key member of our dynamic team, you will play a vital role in ensuring timely processing of new business, mid-term adjustments, and premium financing.Key Responsibilities:Client Support:...

  • Customer Service Expert

    2 weeks ago

    Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Key Responsibilities:As a Customer Service Executive at Four Squared Recruitment Ltd, you will play a pivotal role in delivering exceptional service and support to our valued clients. Your key responsibilities will include:Client Support:Efficiently handle inquiries, policy renewals, and claims.Provide expert advice on insurance products tailored to client...

  • Part Time Finance and Customer Support Executive

    5 months ago

    Cirencester, United Kingdom GetOnSite Full time

    **Finance & Customer Support Executive** **Hybrid working (min of 2 days per month in Cirencester)** **Hours - 9:00am to 2:00pm Monday to Friday** **Basic up to £26,000 FTE** The GetOnSite system was created in 2015 after Sarah (our Founder) was listening to her husband at dinner one evening as he was describing the day he’d endured on site. He was...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative at our Cirencester branch. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their banking needs.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Advisor

    5 months ago

    Cirencester, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **Salary of £28,750 per annum** 45 hours per week Location: Cirencester GL7 **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...

  • Customer Service Administrator

    5 months ago

    Cirencester, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator**: - 223203753**£22,500 - £24,500 Per Annum** - Full Time**Permanent** **Cirencester, Gloucestershire** **Administration** **Job Description**: - Pertemps Wiltshire are currently recruiting for Customer Service Administrators to join our global equipment hire client based near Cirencester. - **Driving license is...

  • Customer Service Supervisor

    5 months ago

    Cirencester, United Kingdom Siamo Group Full time

    Siamo invite you to join their forward-thinking, zealous client expanding within Cirencester and seeking a professional, self - driven individual looking to shape their career into renowned success. Searching for a Customer Service Supervisor to become a bind between the Head of Customer relations and Customer service team, you will play and instrumental...

  • Customer Services Assistant

    5 months ago

    Cirencester, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a talented Customer Advisor to join our team at Argos, a leading retailer with a passion for delivering exceptional customer experiences. As a Customer Advisor, you will be the face of our brand, providing outstanding service to our customers and helping them find the perfect products for themselves and their loved ones.Key...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a talented Customer Advisor to join our team at Argos, a leading retailer with a passion for delivering exceptional customer experiences. As a Customer Advisor, you will be the face of our brand, providing outstanding service to our customers and helping them find the perfect products for themselves and their loved ones.Key...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients and customers.Key Responsibilities:Prepare and present high-quality food and beverages to our clients and customersCreate...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients and customers.Key Responsibilities:Prepare and present high-quality food and beverages to our clients and customersCreate...

  • Customer Service Assistant

    5 months ago

    Cirencester, United Kingdom Compass Group Full time

    **Customer Services Assistant - Duke of Gloucester Barracks** - £10.70 per hour - 30 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom ESS Full time

    Customer Service Assistant OpportunityWe are seeking a motivated and enthusiastic Customer Service Assistant to join our team at ESS, a leading provider of Defence, Government, and Energy services. As a Customer Service Assistant, you will play a vital role in delivering exceptional customer experience to our clients and customers.Key...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients and customers.Key Responsibilities:Prepare and present high-quality food and beverages to our clients and customersCreate...

  • Customer Service Representative

    4 weeks ago

    Cirencester, Gloucestershire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients and customers.Key Responsibilities:Prepare and present high-quality food and beverages to our clients and customersCreate...

  • Customer Services Assistant

    5 months ago

    Cirencester, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...