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Supervisor - House Of Fraser - Aylesbury

2 months ago

Aylesbury, United Kingdom House of Fraser Full time
Supervisor - House Of Fraser - Aylesbury

Company Description

About House of Fraser:

With a heritage than spans over 170 years and a portfolio of over 500 global brands, House of Fraser are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.


Job Description

Job purpose:

To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.

 

Key accountabilities and decision ownership:

Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary.Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines.Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.Regular communication with Store Manager and Service Managers on stock levels.Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.

 
Qualifications

Must have:

Relevant supervisory experience in a customer facing and stockhandling environment Excellent Customer Service skillsProven track record of working at pace to deliver results against target and deadlinesThe ability to influence and challengeA keen interest in premium fashion and a great brand knowledgeAn understanding of Health & Safety legislationProven track record achieving targets delivering results against deadlines

Additional Information

The Rewards:

Basic salary 28,256 per annum Excellent commission led bonusesWeekly/Monthly & Quarterly Commercial BonusesStocktake BonusesStaff incentivesMonthly Group Rewards and RecognitionLong Service awardsJoin the Fearless1000 Incentive Scheme watch THIS video to find out moreWe offer a wide range of Development Courses with National Qualifications28 Days Holiday40% Instore Uniform DiscountDiscounted Gym membershipGroup Wide 20% Discount across all Frasers Group brands