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Making Music Platform Support Officer

2 months ago

London, United Kingdom Making Music Full time

We are looking for a part-time Making Music Platform Support Officer to work with our Assistant Membership and Services Manager to support members with the Making Music Platform Service.

Making Music is the UK association for leisure-time music, with 4,000 music groups in membership including choirs, bands, ensembles of all kinds, orchestras, and more. 

The 18.75 hours (2.5 days) per week can be worked flexibly, and at least some of them from home, by agreement with your line manager, but we would expect you if at all possible, to spend at least 1 day each week in our office by London Bridge. The FTE salary for this post is £27k, that means the actual salary is £13.5k a year.

The Making Music Platform is a web-based system designed to be used by people who are mostly not IT specialists. We are looking for someone who is technically minded, has some experience of working in the backend of database and website systems (general technical aptitude is important but knowledge of HTML or CSS is not essential), excellent customer service and communication skills to support our members via email and on the telephone, and good problem-solving skills. Full training on the specifics of Making Music Platform will be provided.

This is a friendly team, and our bright and lively office is located in one of the buzziest areas of London, with excellent transport links and nice places to spend your lunchtimes or meet friends after work.

We are committed to making adjustments to our application process – please get in touch and tell us what we can do: we want you to have the best chance at showing us what you are capable of.