Member Support Advisor

1 week ago

London, United Kingdom PRS for Music Full time

Overview:
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage.

**The Role**

We are looking for a Member Support Advisor to provide support to the general membership of PRS for Music, handling, investigating and resolving high volumes of member contacts and queries to agreed quality, productivity, adherence and availability standards

**Responsibilities**:
As our Member Support Advisor, some of your day to day duties will include.
- Provide support to 3rd parties internally and externally to support queries
- Undertake training and keep up-to information to provide the most Accurate information to our members and colleagues.
- Support the team leadership with the development of process to better service our members
- Partake in group days and feedback sessions to develop of process through technology and knowledge

The salary for this position is £26,000 per annum.

About you:
At PRS for Music, we want you to bring the best version of yourself to work every day. Along with being whoever you want to be, you will also have
- Experience working in a fast-paced target-driven customer focussed environment
- GCSEs in Maths and English and educated to a minimum A Level standard, or equivalent
- Knowledge of PRS for Music
- Proficiency in working with various software platforms - such as Microsoft Office including Excel, CRM systems e.g. Salesforce and internal bespoke data systems
- The capability, desire and commitment to learn how to manage complex queries and develop skills to progress and grow within PRS for Music

We know that the world isn’t always ideal, so please don’t rule yourself out if you have other qualities to bring to the party.

**What’s in it for you?**

Joining the band here at PRS for Music is so much more than just a day job Below are just a few notes that set us apart from the crowd.
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We are consciously inclusive and have 7 Affinity Groups which you can join and make an impact - LGBTQ+, Mental Health, Parents & Carers, Ethnicity, Gender, Disability (including neurodiversity) and Social Economic.

**Our benefits**
- We invest in the development of our people to drive our ambitions forward
- Our Rhythm allows for flexibility at the start, middle and end of your working day
- We offer hybrid working, allowing you to work remotely and from our London Bridge Hub
- We know time to rest and recharge is important therefore we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
- Work from anywhere in the world, for up to 8 weeks of the year
- We offer a range of family friendly leave including enhanced maternity & paternity, grandparent, fertility, reproductive and menopause support.
- A whole range of other benefits, including retail discounts, time off to volunteer with our charity partners, gym discounts and the option to spread the cost of your travel into the office via a season ticket loan or bicycle loan.

**The Process**

Our interview process for this role is simple and as follows:

- First stage interview virtually on MS Teams.
- Second stage interview in person at our London Bridge Hub.

**Location**

Our London Bridge Hub is based within Hays Galleria and overlooks the River Thames. When you see the view, we are sure you will want to join us in our collaborative working space

We offer a hybrid working model, allowing employees to work from home for up to 3 days per week. To ensure the health & safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

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