Complex Casework Officer

2 weeks ago

Birmingham, United Kingdom AOE Full time

This is an exciting opportunity to join Act on Energy working on a flagship project with Birmingham Community Healthcare NHS Foundation Trust. The Casework Officer role will provide vital support to vulnerable communities across the city, helping to create an integrated model of health care and support.

The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The successful candidate will work with people with various needs, treating each as an individual and assisting them with appropriate measures.

The links between poor housing conditions, fuel poverty and health are well-established. This project aims to reduce these inequalities, improving health and reducing the need for NHS services.

About You

This role suits individuals with experience of working with vulnerable households, families, and carers. Experience with front-line health and social care teams will be advantageous. Understanding climate and sustainability issues is valued.

You will be a confident communicator, comfortable working with multiple stakeholders, people-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell a meaningful story.

The Role

You will offer person-centred support, improving knowledge of energy efficiency, budgeting and confidence-building for vulnerable fuel-poor households. You will develop an understanding of each household's circumstances and their energy/welfare needs.

As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project partners.

You will support Act on Energy's regional activity, working with the public and partner agencies to tackle fuel poverty inequalities. Building relationships with community groups and front-line public sector workers, including GP practices, hospitals, health/social care organisations, and allied teams.

This role offers opportunities to genuinely impact communities by preventing hospital admissions, reducing reliance on GPs/home care, addressing isolation, improving health/wellbeing while saving money and improving lives.

Duties & Responsibilities

You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways.

You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship.

You will work in the community, from home if required, and Act on Energy's offices when required.

Skills

You must work independently, managing your workload effectively understanding privacy and safeguarding.

Other key skills:

Achieving agreed outcomes/targets Commitment to Act on Energy's values GDPR and health/safety compliance 

Effective written/oral communication Flexibility to work evenings/weekends.

Person Specification

The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria.

Essential:

Experience with vulnerable customers/households. 

Knowledge of housing, health, and social care services

Delivering advice and training  Interacting with multi-agency projects

Driving high customer service standards 

Excellent customer service skills for diverse audiences

Understanding project management, KPIs and deliverables

Analytical skills and thorough approach to accurate record-keeping

Desire to support vulnerable customers and improve outcomes. 

Excellent self-management skills

Flexibility to respond positively to workload changes.

Commitment to equal opportunities and anti-discrimination

Strong MS Office skills

Driving license and car

Desirable: 

Knowledge of domestic energy/affordable warmth 

Energy Awareness qualification 

Experience with CRM systems.

Knowledge of UK energy infrastructure 

Second language skills (written and/or oral)

Experience supporting local authorities.   

Characteristics:

Enthusiasm for environmental/social welfare 

Flexible, dynamic, and creative approach

 

To apply email your cv and covering letter to

jobs@actonenergy.org.uk

Thank you

 

 

 

 

  • Caseworker (Registration)

    3 months ago

    Birmingham, United Kingdom General Dental Council Full time

    The Registration Casework Team is currently undergoing an exciting period of change and to help deliver patient safety we are expanding. We are looking for 6 Registration Caseworkers to join the team on an 18 Month fixed Term contract. The main function of the Registration team is to protect patient safety by ensuring overseas dental professionals who wish...

  • Caseworker

    3 months ago

    Birmingham, United Kingdom Office of Liam Byrne MP Full time

    A full time vacancy has become available in Liam Byrne MP’s constituency office for a Caseworker to provide a high level of support to constituents and manage a large caseload. Pay is in line with ISPA Salary bands. **Caseworker Job description-Key responsibilities** - Log all cases and data entry; monitor progress and ensure all identified actions are...

  • Casework Administration Manager

    14 hours ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service Full time

    Job SummaryThe Crown Prosecution Service is seeking a highly skilled and experienced Casework Administration Manager to join our team. As a key member of our administration team, you will play a vital role in supporting the prosecution process by providing administrative support to our caseworkers.Key ResponsibilitiesProvide administrative support to...

  • Casework Administration Manager

    11 hours ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service Full time

    Job SummaryThe Crown Prosecution Service is seeking a highly skilled and experienced Casework Administration Manager to join our team. As a key member of our administration team, you will play a vital role in supporting the prosecution process by providing administrative support to our caseworkers.Key ResponsibilitiesProvide administrative support to...

  • Senior Legal and Casework Manager

    1 week ago

    Birmingham, Birmingham, United Kingdom NASUWT Full time

    We are seeking a highly skilled and experienced professional to join our team as the Head of Legal and Casework. The successful candidate will be responsible for leading our legal and casework functions, ensuring that our members' rights are protected and promoted.The ideal candidate will have a strong background in employment law and a proven track record...

  • Compliance Caseworker

    3 months ago

    Birmingham, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 298821**Salary**: - £27,650 - £34,372- London - £31,982 - £34,372 & National £27650 - £28918**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CCG - Bulk**Type of role**: - Tax Profession**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number...

  • Authorisation Caseworker – Level 3

    2 weeks ago

    Birmingham, United Kingdom SRA Full time

    Contract Type Permanent Working Pattern Full time Working Hours 35 hours Salary £31, Location Options Hybrid - home based and Birmingham Function Type Administration and Business Support We are recruiting for an Authorisation Caseworker – Level 3 (internally known as Authorisation Officer - Level 3), on a permanent basis. The Authorisation function of...

  • Immigration Caseworker

    4 weeks ago

    Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Immigration Caseworker BCR/JC/10996 Birmingham £(phone number removed) Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently. The Role: Manage own casework with minimal supervision from day one Advise...

  • Immigration Caseworker

    2 weeks ago

    Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Immigration CaseworkerBCR/JC/10996Birmingham£(phone number removed)Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently.The Role:Manage own casework with minimal supervision from day oneAdvise private and...

  • Anawim Caseworker

    3 months ago

    Birmingham, United Kingdom Anawim Full time

    WE’RE HIRING! ANAWIM CASEWORKER ANAWIM BIRMINGHAM - Schedule 9, Paragraph 2 of the Equality Act 2010 applies - This post is exempted from Rehabilitation of Offenders Act 1974 - 2 year fixed term contract Job Title: Anawim Caseworker Location: Anawim, 228 Mary Street, Birmingham, B12 9RJ Grade: Anawim Scale Point (ASP) 25-30 **Salary**: £25,702 -...

  • Regulatory Caseworker

    3 months ago

    Birmingham, United Kingdom Gambling Commission Full time

    **Regulatory Caseworker (FTC)**: Job Ref LIC40, LIC6, LIC16, LIC19, LIC21, LIC37, LIC17 Location Birmingham Function Licensing Salary circa £26,500 Status Full Time Type Fixed Term Contract Hours 37 **Regulatory Caseworker - Job Description.docx** **More details**: Regulatory Caseworker (FTC) Birmingham, West Midlands (with hybrid...

  • Money Addvice Caseworker

    1 week ago

    Birmingham, United Kingdom Spitfire Advice and Support Services Full time

    Spitfire Advice & Support Services Ltd is one of the foremost advice and advocacy community organisations in Birmingham and we are currently looking for an extraordinary person to join our organisation.  We are seeking to appoint a Money Advice Case Worker with extensive experience of welfare benefits, debt advice and the relief of poverty.  Holding an IMA...

  • Money Addvice Caseworker

    3 weeks ago

    Birmingham, United Kingdom Spitfire Advice and Support Services Full time

    Spitfire Advice & Support Services Ltd is one of the foremost advice and advocacy community organisations in Birmingham and we are currently looking for an extraordinary person to join our organisation.  We are seeking to appoint a Money Advice Case Worker with extensive experience of welfare benefits, debt advice and the relief of poverty.  Holding an...

  • Money Addvice Caseworker

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Spitfire Advice and Support Services Full time

    Spitfire Advice & Support Services Ltd is one of the foremost advice and advocacy community organisations in Birmingham and we are currently looking for an extraordinary person to join our organisation. We are seeking to appoint a Money Advice Case Worker with extensive experience of welfare benefits, debt advice and the relief of poverty. Holding an IMA...

  • Head of Legal and Casework Team Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom NASUWT Full time

    Job SummaryThe NASUWT is seeking a highly skilled and experienced professional to lead our Legal and Casework team. As the Head of Legal and Casework, you will be responsible for ensuring that our members receive the highest quality legal support and that our trade union complies with all relevant laws and regulations.Key ResponsibilitiesLead the Legal and...

  • Authorisation Caseworker

    3 days ago

    Birmingham, Birmingham, United Kingdom Solicitors Regulation Authority Full time

    About the RoleWe are seeking an experienced Authorisation Caseworker to join our team at the Solicitors Regulation Authority. As a key member of our Authorisation function, you will play a crucial role in delivering our regulatory objectives and ensuring that our processes meet the required service levels and key performance indicators.Key...

  • Authorisation Caseworker

    3 days ago

    Birmingham, Birmingham, United Kingdom Solicitors Regulation Authority Full time

    About the RoleWe are seeking an experienced Authorisation Caseworker to join our team at the Solicitors Regulation Authority. As a key member of our Authorisation function, you will play a crucial role in delivering our regulatory objectives and ensuring that our processes meet the required service levels and key performance indicators.Key...

  • Independent Stalking Advocacy Caseworker

    3 months ago

    Birmingham, United Kingdom BCWA RSR Full time

    RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are recruiting on behalf of Black Country Women’s Aid for an Independent Stalking Advocacy Caseworker (ISAC)...

  • Casework Admin Manager

    1 week ago

    Birmingham, United Kingdom Crown Prosecution Service Full time

    Job summaryCPS SEOCID is delighted to advertise the role of Casework Admin Manager.The Crown Prosecution is based in England and Wales. If you�re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role.Please...

  • Authorisation Caseworker – Level 2

    2 weeks ago

    Birmingham, United Kingdom SRA Full time

    Contract Type Permanent Working Pattern Full time Working Hours 35 hours Salary £26, Location Options Hybrid - home based and Birmingham Function Type Administration and Business Support We are recruiting for Authorisation Caseworkers – Level 2 (internally known as Authorisation Officer - Level 2) on permanent contract basis. The Authorisation function...