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Customer Service Advisor
3 months ago
Salary £26,045 per annum
Location Coalville, Leicestershire
The vacancy
Customer Service Advisors (x3 positions)
Based: Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm., on a rota basis
Salary - £26,045 per annum
The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville, Leicestershire but with the flexibility to work from the office and home as required.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
- Competitive salary
- Contributory pension scheme
- Health cash plan – BHSF
- 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to GCSE level in Maths and English
Microsoft Office
NVQ in Customer Care is desirable
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
About us
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
- Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
- Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.
Documents
Job Description - DownloadPerson Specification - Download
