Training Development Engineer

1 month ago

Belfast, United Kingdom Johnson Controls Full time

WHO WE ARE:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation and we will challenge you to help us create a better tomorrow.

BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW

WHAT YOU WILL DO

Imagine a career that perpetually stretches your capabilities. From managing many of the world's most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.

Working within the technical communications (Training and Support) team, the successful candidate will be responsible for delivering product training to a diverse audience ranging from installation engineers to end-users. They will be responsible for organizing all aspects of the training delivery process, including liaising directly with the customer to establish their needs and amending the course content to meet their requirements, arranging travel and accommodation, shipping training equipment and providing evaluative feedback on courses.

This role will also involve training remotely by leading webinar style training sessions and by developing online learning resources for our new eLearning platform. The successful candidate should be confident in their ability to deliver both in-person and remote training sessions to the highest standard.

HOW YOU WILL DO IT

Developing classroom Based Technical Training Materials

Overview, Trainer Notes, PowerPoint & student workbooks

Developing eLearning content and managing an LMS

Delivering product training to audiences throughout the UK and internationally

Liaising with the sales team and customers to organise training courses

Preparing/shipping course material and equipment to the training sites

Evaluating the effectiveness of training courses and feeding it back into the training development cycle

Maintaining training equipment and facilities

Working as part of a customer support team in supporting Johnson Controls customers worldwide.

Providing high-level technical advice to our global customers

WHAT WE LOOK FOR

ESSENTIAL

Ability to work in the office three days per week

Authorization to work in the UK

Experience in delivering classroom-based technical product training on hardware or software applications

Experience in creating and developing structured classroom-based training content

Proficiency with graphic packages (such as MS Visio & Adobe Illustrator)

Experience in creating and developing e-learning content.

Proficiency with video capture software (such as Camtasia) and content authoring tools (Articulate 360's Rise and Storyline)

Understanding of the full training development cycle

Strong technical background

Excellent problem solving and troubleshooting skills

Excellent written and verbal communication skills

Excellent organisational skills with the ability to manage multiple projects simultaneously

The ability to make sound technical judgments based on knowledge and experience

Self-motivated to manage your own time independently and must be able to work as part of a team

Experience of a collaborative approach to work

DESIRABLE

Knowledge of how to maintain an eLearning catalog and LMS (Moodle Workplace or similar)

Certificate in Training Practice or equivalent professional qualification.

Experience working with international customers

Knowledge of electronic security products and security industry

QUALIFICATIONS/DESIRED MAJOR

BSc Honors Degree Computer Science, Software Engineering, Electrical Engineering, Business/IT OR a combination of education and IT work related experience.

#LI-Hybrid

#GOSIA

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