Training Development Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Training Development Specialist to join our team at Johnson Controls. As a key member of our technical communications team, you will be responsible for delivering product training to a diverse audience, including installation engineers and end-users.
Key Responsibilities
- Developing classroom-based technical training materials, including overview, trainer notes, PowerPoint, and student workbooks
- Developing eLearning content and managing an LMS
- Delivering product training to audiences throughout the UK and internationally, including liaising with the sales team and customers to organize training courses, preparing and shipping course materials and equipment, and evaluating the effectiveness of training courses
- Working as part of a customer support team to support Johnson Controls customers worldwide
- Providing high-level technical advice to global customers
Requirements
- Ability to work in the office three days per week
- Authorization to work in the UK
- Experience in delivering classroom-based technical product training on hardware or software applications
- Experience in creating and developing structured classroom-based training content
- Proficiency with graphic packages, such as MS Visio and Adobe Illustrator
- Experience in creating and developing e-learning content
- Proficiency with video capture software, such as Camtasia, and content authoring tools, such as Articulate 360's Rise and Storyline
- Understanding of the full training development cycle
- Strong technical background
- Excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- The ability to make sound technical judgments based on knowledge and experience
- Self-motivated to manage your own time independently and must be able to work as part of a team
- Experience of a collaborative approach to work
Desirable Qualifications
- Knowledge of how to maintain an eLearning catalog and LMS
- Certificate in Training Practice or equivalent professional qualification
- Experience working with international customers
- Knowledge of electronic security products and security industry
Education
BSc Honors Degree in Computer Science, Software Engineering, Electrical Engineering, Business/IT, or a combination of education and IT work-related experience.
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