Information and Advice Officer

3 weeks ago


Hertford, United Kingdom Carers in Hertfordshire Full time

We are looking for a reliable and committed person to be part of our team of advisors providing information, advice and emotional support to carers, working collaboratively with colleagues and other organisations to achieve this.  Experience of providing such support is essential and prior working with carers desirable.

The work is primarily telephone based, but there are times when face to face support is required.The role may also include undertaking talks and presentations to both promote and raise awareness of the service and our organisation.

The Role

The purpose of this role is to ensure that unpaid carers have access to the information and advice they need when they need it and to help them carry on caring for how long as they wish to do so whilst looking after their own health.

Main duties

(i) To be the first point of contact for all unpaid carer wishing to access a service provided by Carers in Hertfordshire

(ii) To identify carers’ needs and provide information, advice and support to unpaid carers, primarily by telephone and email

(iii) To support unpaid carers with advice through case work and to manage own caseload, prioritising cases as appropriate.

(iv) To contribute to capturing unpaid carers’ experiences through careful record-keeping using organisational systems.

(v) To source, collate and maintain organisational knowledge of local and national service provision appropriate to unpaid carers’ needs.

(vi) To attend some meetings and events for unpaid carers.

(vii) To support the early identification of unpaid carers through the maintenance of collaborative relationships with other service providers and the provision of information on unpaid carers’ issues to Carers in Hertfordshire’s provider networks. 

(viii) To ensure unpaid carers are aware of all Carers in Hertfordshire services and can use them, according to their wishes.

Closing Date: Monday 13th May 2024 9am

Interview Date: Thursday 23rd May 2024



  • Hertford, United Kingdom Carers In Hertfordshire Full time

    **Job Title** Information and Advice Officer **Contract** Permanent, Part-time: 24 hours **Salary** £25,541.42 (FTE £16,567.41) **Location** Hybrid working from the Hertford Office/home after successful probation. - Hertford office, 119 Fore Street, Hertford, SG14 1AX At times you may be required to work - In the community - At your home - At any...


  • Hertford, United Kingdom Age UK Hertfordshire Full time

    **Are you passionate about providing excellent service to older people?** Age UK Hertfordshire is an independent local charity working to improve the lives of older people. We care passionately about supporting older people and are looking for two coordinators who share our aims. Our Information and Advice Team can help older people across Hertfordshire...


  • Hertford, United Kingdom Age UK Hertfordshire Full time

    **Are you passionate about providing excellent service to older people?** Age UK Hertfordshire is an independent local charity working to improve the lives of older people. We care passionately about supporting older people and are looking for two coordinators who share our aims. Our Information and Advice Team can help older people across Hertfordshire...


  • Hertford, United Kingdom Age UK Hertfordshire Full time

    **Are you passionate about providing excellent service to older people?** Our Information and Advice Team can help older people across Hertfordshire with a range of issues including help with claiming benefits, Lasting Powers of Attorney, IT skills, housing options, leisure activities and much more. This role involves working at our Head Office and...


  • Hertford, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 261059**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Procurement Officer

    5 days ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Procurement Officer **Location**: County Hall, Hertford **Starting Salary**:£30,151 with progression to £32,909 pa **Hours**: - 37 hours per week **Contract**: - Permanent **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: This is an exciting opportunity to join a high performing...

  • HR Officer

    2 weeks ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: HR Officer **Location**: Hertford **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909 (pro rata for part-time) **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Hertfordshire County Council’s (HCC) Human Resources...

  • HR Officer

    1 week ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: HR Officer **Location**: Hertford **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909 (pro rata for part-time) **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Hertfordshire County Council’s (HCC) Human Resources...

  • HR Officer

    2 months ago


    Hertford, United Kingdom Hertfordshire County Council Full time

    **Job Title**: HR Officer **Location**: County Hall, Hertford **Starting Salary**:£27,344 progressing to a maximum of £30,151 pa **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: This is an exciting opportunity to join the HR Transactions & Payroll Team as a Payroll...

  • Accountancy Officer

    1 month ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Accountancy Officer **Location**: County Hall, Hertford (with Hybrid working) **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909pa **Hours**: 37 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: **Could you...


  • Hertford, United Kingdom City and County Healthcare Group Ltd Full time

    **Company Description** Service Improvement Officer** Peripatetic, Hertfordshire **What we offer** We’re creating brighter days. Fresh challenges. Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the opportunity to do...


  • Hertford, United Kingdom Fawkes and Reece Full time

    Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto £35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in...


  • Hertford, United Kingdom Fawkes and Reece Full time

    Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto £35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in...

  • Transport Officer

    2 weeks ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Transport Officer **Location**: Hertford **Starting Salary**:£23,620 with the opportunity to progress to a maximum of £26,845 **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Do you enjoy working in a fast-paced environment, have great...


  • Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Pensions Governance Officer **Location**: Hertford, County Hall **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce We are looking for a Pensions Governance Officer to join an evolving Pensions Team with a vision to provide an efficient, high quality and...

  • Records Officer

    1 week ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Records Officer **Location**: Hertford **Starting Salary**:£21,575 with the opportunity to progress to a maximum of £24,054 (pro rata for part-time) **Hours**: 37 per week **Contract**: 12 Months Fixed Term Contract or Secondment **Diversity**:We are an inclusive employer and value a diverse workforce Hertfordshire...


  • Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Appeals Presentation Officer **Location**: Hertford **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909 **Hours**: 37 per week **Contract**: Fixed Term (2 years) **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: This is a new and exciting...


  • Hertford, United Kingdom Reed Talent Solutions Full time

    **43 Fire & Rescue Services across England** **Permanent, 37 hours per week _(Flexible working available)_** **No previous experience required - Full training provided** **Salary circa £21,000 - £42,000 per year _(dependent on experience and location)_** **_(commencing as Fire Safety Advisor and progressing to Fire Safety Inspecting Officer)_** **Are you...


  • Hertford, United Kingdom Reed Talent Solutions Full time

    **43 Fire & Rescue Services across England** **Permanent, 37 hours per week _(Flexible working available)_** **No previous experience required - Full training provided** **Salary circa £21,000 - £42,000 per year _(dependent on experience and location)_** **_(commencing as Fire Safety Advisor and progressing to Fire Safety Inspecting Officer)_** **Are you...

  • Waste Project Officer

    1 month ago


    Hertford, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Waste Project Officer **Location**: Hertford **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909 per annum "Pay increase pending" **Hours**: 37 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce The Waste Management Unit are...