Customer Support Analyst

Found in: beBee S GB - 3 weeks ago

Woking, United Kingdom Danaher Full time

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.

Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting and sharing of data required to accelerate the next generation of life-changing therapies.

Cloud-native and analytics-centric, our platforms enable customers in research, development, and manufacturing to efficiently and compliantly access critical data and insights to make faster, smarter decisions with greater confidence.

IDBS serves thousands of users across hundreds of organizations around the globe. Our predominant customer base is Life Sciences and includes 23 of the top 25 pharmaceutical companies and more than 250 small and medium-sized pharma and BioPharma companies, CROs, CDMOs and CMOs.

IDBS is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you have a desire to be an integral part of a growing and diverse team? IDBS is hiring for a Customer Support Analyst to work at our office in Woking, UK.

Weâre looking for analytical, science-oriented graduate candidates to resolve customer application questions, problems and incidents that are impacting the solutions that our customers depend on. This role plays an important part in enabling IDBSâ customers to realize the maximum value and benefit from our software and solutions.

What weâll get you doing:

  • Respond to and resolve customer questions and problems by phone, email, and chat channels. Raise customer problems, enhancements requests and serve as an internal customer advocate

  • Troubleshoot customer issues through a broad range of methods, including collaborating with team members to meet the needs of our customers

  • Proactively provide regular updates to customers and product stakeholders on unresolved problems, and track all communication in the Customer Relationship Management (CRM) system

  • Work closely with the IDBS Engineering and Product Feature Teams to progress and resolve software defects

  • Proactively assist our customers in understanding IDBS products, services, and ongoing issues through the ongoing development of reference documentation

Here is what success in this role looks like:

  • Degree (or equivalent) in biology, clinical lab science, biomedical engineering, chemistry, physics, computer science, information technology or similar field of study

  • An "always learning" mentality with the ability to implement practical solutions

  • Excellent problem-solving skills and ability to learn quickly on the job

  • Ability to effectively communicate highly complex/technical information and data verbally and in writing for a range of audiences

It would be a plus if you also possess previous experience in:

  • Experience of Unix/Linux operating systems

  • Experience of relational databases and database API technologies

  • Practical experience in a programming / scripting language, e.g., JAVA, Python or Perl or practical experience in statistical programming, e.g., R

At IDBS we believe in designing a better, more sustainable workforce.  We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.  Additional information about this hybrid work arrangement will be provided by your interview team.  Explore the flexibility and challenge that working for IDBS can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Customer Support Analyst

    Found in: beBee jobs GB - 3 weeks ago

    Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...

  • Finance Analyst

    Found in: Whatjobs ES C2 - 3 days ago

    Woking, United Kingdom Ultimate Banking Full time

    Located just a two-minute walk away from the Woking town centre, this financial services company are excited for new talent to join their fast-growing diverse and dynamic finance team. The role is varied and will provide opportunities to learn new skills and support further study and structured training for career development.The Responsibilities of the...

  • Senior HR Business Analyst

    Found in: Talent UK C2 - 2 weeks ago

    Woking, United Kingdom Nomad Foods Full time

    Overview It is an exciting time to join the Nomad Foods Technology Function. Due to high growth of the business, significant investment is being made in IT; we are investing in new capabilities, transforming our application landscape, and growing our department to increase our capacity, creating more career opportunities. We have a vacancy for a...

  • Customer Support Coordinator

    Found in: Talent UK 2A C2 - 1 week ago

    Woking, United Kingdom Clockwork Recruitment Ltd Full time

    Our client based in Woking are looking for a Technical Client Co-Ordinator to support the order processing function of the business.They are looking for a self-motivated, highly organised and proactive person who enjoys dealing with existing clients and building good business relationships as well as providing support with their order requirements. Previous...

  • Customer Support Coordinator

    Found in: Whatjobs ES C2 - 1 week ago

    Woking, United Kingdom Clockwork Recruitment Ltd Full time

    Our client based in Woking are looking for a Technical Client Co-Ordinator to support the order processing function of the business.They are looking for a self-motivated, highly organised and proactive person who enjoys dealing with existing clients and building good business relationships as well as providing support with their order requirements. Previous...

  • Customer Support Coordinator

    2 weeks ago

    Woking, United Kingdom Clockwork Recruitment Ltd Full time

    Our client based in Woking are looking for a Technical Client Co-Ordinator to support the order processing function of the business. They are looking for a self-motivated, highly organised and proactive person who enjoys dealing with existing clients and building good business relationships as well as providing support with their order requirements....

  • Graduate Finance Analyst

    2 weeks ago

    Woking, Surrey, United Kingdom Page Personnel Sales Full time

    Our client a Global leader in Technology is recruiting for a Graduate Commercial Analyst to join the team in Woking, Surrey. Hybrid Working Pattern As the Graduate Commercial Analyst based from Woking, Surrey you will be responsible for: Closely interact with senior management to construct and deliver customer commercial documents Partner with senior...

  • Customer Due Diligence Analyst

    Found in: Talent UK C2 - 2 weeks ago

    Woking, United Kingdom Player Protection - Responsible Gambling GBR Full time

    The Customer Due Diligence (CDD) Team is responsible for conducting detailed investigations of Company Digital/Multi Channel customers in order to detect potential money laundering risks, responsible gambling triggers or incidents where risk triggers are identified or internal thresholds are met. These investigations are conducted to ensure that any signs of...

  • Senior HR Business Analyst

    3 weeks ago

    Woking, Surrey, United Kingdom Nomad Foods Inc Full time

    Overview It is an exciting time to join the Nomad Foods Technology Function. Due to high growth of the business, significant investment is being made in IT; we are investing in new capabilities, transforming our application landscape, and growing our department to increase our capacity, creating more career opportunities. We have a vacancy for a Senior...

  • Finance Analyst

    9 hours ago

    Woking, Surrey, United Kingdom Ultimate Banking Full time

    Located just a two-minute walk away from the Woking town centre, this financial services company are excited for new talent to join their fast-growing diverse and dynamic finance team. The role is varied and will provide opportunities to learn new skills and support further study and structured training for career development. The Responsibilities of the...

  • Finance Analyst

    9 hours ago

    Woking, Surrey, United Kingdom Ultimate Banking Full time

    Located just a two-minute walk away from the Woking town centre, this financial services company are excited for new talent to join their fast-growing diverse and dynamic finance team. The role is varied and will provide opportunities to learn new skills and support further study and structured training for career development. The Responsibilities of the...

  • Technical Support Analyst

    3 weeks ago

    Woking, Surrey, United Kingdom ION Group Full time

    The EMEA Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the...

  • FP&A Finance Analyst

    Found in: Talent UK C2 - 1 week ago

    Woking, United Kingdom Culligan Shared Services Full time

    Join the team at Culligan Shared Services, a global leader in water solutions, as a highly motivated and analytical FP&A Finance Analyst. In this role, you will be responsible for financial planning and analysis, providing insights and recommendations to drive business performance and support strategic decision-making. This is a fantastic opportunity to be...

  • Customer Care Executive

    6 days ago

    Woking, United Kingdom Asahi Europe & International Full time

    **Customer Care Executive** Asahi UK are currently recruiting for a Customer Care Executive to join our Demand and Supply Planning team. The Customer Care Executive is responsible in supporting the Customer Care Managers on a day to day bases for all supply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all...

  • Junior Analityk Analityk Junior Data Analyst

    3 weeks ago

    Woking, Surrey, United Kingdom Spectrum IT Recruitment Full time

    Job Title:(Junior) Data Analyst Location: Hybrid - Office based in Woking, UK. Remote work is available on Mondays and Fridays. Our client has been a trusted provider of TEU volume and price index data since 2008, catering to various entities within the shipping industry. Our client serves clients ranging from small shipping lines to global freight...

  • Junior Analityk Analityk Junior Data Analyst

    Found in: Jooble UK C2 - 3 weeks ago

    Woking, Surrey, United Kingdom Spectrum IT Recruitment Full time

    Job Title:(Junior) Data Analyst Location: Hybrid - Office based in Woking, UK. Remote work is available on Mondays and Fridays. Our client has been a trusted provider of TEU volume and price index data since 2008, catering to various entities within the shipping industry. Our client serves clients ranging from small shipping lines to global freight...

  • Customer Service Administrator

    Found in: beBee S GB - 3 weeks ago

    Woking, United Kingdom Faith Recruitment Full time

    Our client based in Woking are seeking a temporary Customer Service Administrator to join their team on an ongoing temporary basis. This role requires someone with excellent communication skills and a passion for helping others! Duties: Ensure clients receive appropriate emotional and physical care and support Carry out any administrative duties as...

  • Customer Service Advisor

    5 days ago

    Woking, United Kingdom Serco Inc. Full time

    Customer Service Advisor Full Time - Full-Time Fully Flexible between 08:00-8pm hours - Hourly - £10.18 Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations. **What you’ll need to do the role**: As a Customer Service Advisor you’ll be the first point of contact for...

  • IT Support Engineer

    5 days ago

    Woking, United Kingdom Lloyd Recruitment Services Ltd Full time

    **IT Support Engineer** **Based: Woking, Surrey - Office based 3 days a week, 2 days WFH** Lloyd Recruitment Services are delighted to be recruiting for a highly professional, very friendly, and an extremely long standing client of over 20 years, that seek an IT Support Engineer to provide end-to-end technical support from first line to...

  • Customer Success Manager

    Found in: Talent UK C2 - 2 weeks ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).Our Client Experience team is crucial to...