IT Support Engineer

2 weeks ago

Woking, United Kingdom Lloyd Recruitment Services Ltd Full time

**IT Support Engineer**

**Based: Woking, Surrey - Office based 3 days a week, 2 days WFH**

Lloyd Recruitment Services are delighted to be recruiting for a highly professional, very friendly, and an extremely long standing client of over 20 years, that seek an IT Support Engineer to provide end-to-end technical support from first line to second-lineissues.

The client is a well established, highly reputable and financially secure organisation that provides advice to ultra high net worth clients. They offer a friendly, supportive and professional working environment, and are passionate about helping their staffto develop, including supporting studies towards relevant professional qualifications.

**Key responsibilities**:

- Provide end-to-end technical support from first line to second-line issues and requests.
- Assist with the building, imaging, configuration, maintenance, and repair of computers onsite in the office and remotely.
- Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, and accounts are working on the first day.
- Maintain the device management solutions for both Windows and Apple Mac, ensuring they are kept up-to-date and functioning properly.
- Procure, configure and maintain a suite of laptop and phone devices for QA testing, ensuring details are accurate on the asset register.
- Ensure that all desktops and laptops are patched to the appropriate levels and report on progress monthly.
- Be the escalation point for complex issues and, where appropriate escalate incidents quickly to the relevant internal IT Team and 3rd party vendors.
- Undertake small to medium-sized IT projects that contribute to the efficiency of the IT team and add value to the business.
- Create and maintain accurate IT checklists and other documentation.
- Record, prioritise, assign and manage IT requests and incidents made to the IT Service Desk system.
- Manage the business' expectations and communications throughout the lifecycle of each ticket.
- Provide a high level of customer service.
- Assist in setting up IT/AV equipment.

**Knowledge, skills, and experience**:

- 3+ years' experience working in an IT support role.
- A logical approach to solving incidents.
- A desire to resolve issues as quickly as possible.
- Self-motivated and gains satisfaction from providing excellent customer service.
- Desire to mentor and upskill a Service Desk Team.
- Strong Microsoft Operating Systems expertise.
- Microsoft Office Suite of Applications -Word, Excel, Outlook, and PowerPoint.
- Active Directory and O365 user administration.
- Good understanding of PC components and the latest hardware.
- A strong willingness to learn.
- The ability to work well within a team.
- The ability to work efficiently under pressure.
- The ability to prioritise tasks based on a variety of factors.

**Desirable Experience**:

- Microsoft InTune.
- Atlassian products, JIRA, Confluence and Trello.
- Source control software - Git.
- O365, including Exchange Online, Teams and OneDrive.
- Microsoft Azure cloud environment.
- PowerShell scripting.
- CI/CD tools, e.g., Jenkins.

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