Customer Care Executive

3 weeks ago

Woking, United Kingdom Asahi Europe & International Full time

**Customer Care Executive**

Asahi UK are currently recruiting for a Customer Care Executive to join our Demand and Supply Planning team.

The Customer Care Executive is responsible in supporting the Customer Care Managers on a day to day bases for all supply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all Customer queries are handled effectively, and pro-actively communicating with customers and internal departments.

**Key Accountabilities**

The Customer Care Executive is responsible for the following key outputs and accountabilities
- Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements - i.e. “month end”. Resolve credit queries with the credit control team to achieve this.
- Build and maintain relationships with internal and external customers; listen to their needs and act on it. Make decisions to enhance the customer experience and deliver the perfect order.
- Support the on time collection of empty Kegs from the customer depot to the 3PL warehouse by following up with the customers and 3PL.
- Support the order capture process from start to finish on the ERP system
- Support On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance

**Experience Required**
- Customer or supplier relationship management exposure
- Experience in a high volume, detailed and process driven organisation
- System experience in an ERP environment (SAP experience is preferred) and intermediate excel skills
- Highly organised with excellent attention to detail
- Possible knowledge of either FMCG or UK or international supply chain logistics

**Key Attributes Required**
- Strong interpersonal skills
- Organisation and time management
- Ability to work under pressure
- Drive and determination
- Willingness to learn
- Attention to detail
- Work strongly within a team
- Problem Solving

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.

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