Customer Due Diligence Analyst

4 weeks ago


Woking, United Kingdom Player Protection - Responsible Gambling GBR Full time

The Customer Due Diligence (CDD) Team is responsible for conducting detailed investigations of Company Digital/Multi Channel customers in order to detect potential money laundering risks, responsible gambling triggers or incidents where risk triggers are identified or internal thresholds are met. These investigations are conducted to ensure that any signs of potential harmful behaviors are identified, the customer can legitimately support their levels of play and that there are no clear risks factors in their profile.

Also, the CDD UK team is responsible for the implementation and operationalization of the Group Digital policies and will define the people, process and technology requirements to enable said policies. By working closely with the Digital Compliance, HVC and Business teams, CDD will ensure that the processes are not only compliant but fit for purpose with strong KPIs and reporting available.

Additional Information

What you'll be doing

  • Critically review Safer Gambling/Affordability/AML cases.
  • Assess player accounts based on internal alerts, along with issues escalated from other departments.
  • Maintaining SG, Affordability and AML procedures and processes. Actively contributing to the continuous improvement of all processes and systems.
  • Proactively review player data ensuring that all required reports are investigated to identify and highlight player safety triggers, recommending and taking appropriate action.
  • Diligently monitor player activity making assessment and acting on changes in player behavior.
  • Ensure proper record-keeping of data analyzed and decisions made.

What we need from you

  • Previous experience of working within CDD environment or in the gambling industry.
  • Proven experience of detailed, investigative and analytical working practices.
  • Must be detail-oriented and analytical.
  • Strong knowledge and experience Anti Money Laundering and Responsible Gambling requirements.
  • Motivated, well organized, and accurate with a high attention to detail.
  • Effective written and verbal communication skills.
  • Able to work on own initiative and to challenge processes where improvements could be made.
  • Effective teamwork skills
  • Must be able to work to strict deadlines and priorities issues.


  • Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...


  • Woking, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...


  • Woking, United Kingdom Communicate Recruitment Solutions LTD Full time

    Due to growth within the business, a global hospitality group are seeking to hire a Commercial Finance Analyst. This is an excellent opportunity for a commercially astute individual to join an industry leading business on an exciting growth trajectory. Therole reports into the Commercial Finance Director, and offers an extremely flexible hybrid working...

  • Business Analyst

    7 days ago


    Woking, United Kingdom Get Staffed Online Recruitment Limited Full time

    **Business Analyst** Woking (hybrid) Full time, permanent £28,000 - £30,000 per annum Our client are the leaders in providing digital communications services and products to organisations across the UK and US, including 47 % of UK civil servants, as well as organisations throughout the NHS. Working for our client means you’re part of a fun, inclusive,...


  • Woking, United Kingdom Nomad Foods Full time

    Overview It is an exciting time to join the Nomad Foods Technology Function. Due to high growth of the business, significant investment is being made in IT; we are investing in new capabilities, transforming our application landscape, and growing our department to increase our capacity, creating more career opportunities. We have a vacancy for a...

  • IT Support Analyst

    1 month ago


    Woking, United Kingdom Proactive Appointments Full time

    **IT Support Analyst** Inside IR35 As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team.You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature andlook to lead and drive operational improvements into the team reflecting...


  • Woking, United Kingdom Proactive Appointments Full time

    **Junior IT Support Analyst** Inside IR35 This is a junior role, would suit someone who has an knowledge/interest in IT and who would be happy conversing with all levels of employees. You will be responsible for providing first class customer service in alignment with technical skills to fulfil as many first time fixes as possible for our clients. Being...


  • Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...


  • Woking, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...


  • Woking, Surrey, United Kingdom Nomad Foods Inc Full time

    Overview It is an exciting time to join the Nomad Foods Technology Function. Due to high growth of the business, significant investment is being made in IT; we are investing in new capabilities, transforming our application landscape, and growing our department to increase our capacity, creating more career opportunities. We have a vacancy for a Senior...


  • Woking, Surrey, United Kingdom Page Personnel Sales Full time

    Our client a Global leader in Technology is recruiting for a Graduate Commercial Analyst to join the team in Woking, Surrey. Hybrid Working Pattern As the Graduate Commercial Analyst based from Woking, Surrey you will be responsible for: Closely interact with senior management to construct and deliver customer commercial documents Partner with senior...

  • Customer Service

    4 weeks ago


    Woking, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Woking - You’ll...

  • Customer Service

    4 weeks ago


    Woking, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Woking - You’ll...


  • Woking, Surrey, United Kingdom QED Legal Full time

    My client is currently expanding their Residential Property department and are looking for experienced Conveyancers to join their team. They are based in Woking however offer flexible/remote working so if you are looking for that work/life balance then this is the role for you This role is to manage a varied caseload of residential conveyancing matters,...


  • Woking, United Kingdom QED Legal Full time

    My client is currently expanding their Residential Property department and are looking for experienced Conveyancers to join their team. They are based in Woking however offer flexible/remote working so if you are looking for that work/life balance then this is the role for you!  This role is to manage a varied caseload of residential conveyancing...


  • Woking, United Kingdom QED Legal Full time

    My client is currently expanding their Residential Property department and are looking for experienced Conveyancers to join their team. They are based in Woking however offer flexible/remote working so if you are looking for that work/life balance then this is the role for you! This role is to manage a varied caseload of residential conveyancing matters,...


  • Woking, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Resident Liaison/ Customer Support - Temporary contract Salary : £30000 pro rata Duration of assignment : This position will require someone to start asap and you will need to be available until February 2023 Location : Woking Hours of work : Monday to Friday 40 hours per week Dynamite Recruitment is working in partnership with a very well-established...


  • Woking, United Kingdom McLaren Applied Full time

    **Purpose of the Role: To Report, coordinate, and schedule the Service, upgrade, and repair of high-performance electronic products, ensuring maximum performance and minimum delay. Report on status of all returns, alert any blockers and schedule where appropriate and then update the customer with status reports. Customer Contact for customer returns,...

  • Project Accountant

    1 month ago


    Woking, United Kingdom Robert Half Full time

    Robert Half currently recruiting a project accountant on a 2-year FTC for an exciting local project based in the Woking area. You will be required to support the delivery of the project by carrying out a range of financial tasks, leading both higher levelproject management functions and more 'day to day' financial activities, as required for the project. You...


  • Woking, United Kingdom Workshop Recruitment Full time

    **Customer Service Administrator - Repairs and Maintenance** **Woking** **Temp to Perm** Our client has grown due to a new contract in Woking area so are seeking an IT literate and conscientious Administrator to complement the growing team. **SKILLS REQUIRED** - Have a clear and concise approach to verbal communication, able to use the phone to...