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Telesales Representative

5 months ago

Manchester, United Kingdom Mercer Full time

We have a fantastic opportunity to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Telesales Representative / Appointment Setter.

This is the perfect role for someone with a relevant exposure to working within a telesales environment, looking to join an established, market-leading consulting firm.

Mercer Marsh Benefits is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions.

The right candidate for this role will be an ambitious and self-driven character with experience as an outbound telemarketer.  You are required to spend a large proportion of your day on the telephone speaking to new and existing clients offering a wide variety of employee benefits to assist with the growth of Mercer Marsh Benefits. 

What can you expect?

  • The opportunity to join a growing and highly successful team working with a broad range of UK companies on bespoke and complex health and benefits solutions
  • A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
  • To build and maintain an excellent rapport with our clients, providers and colleagues across Mercer
  • Excellent training and development with the ongoing career opportunities

What you will be rewarded with?

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

  • Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers.
  • Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.
  • Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction.
  • Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed.
  • Monitor the maintenance of proper records for reporting and audit purposes

What you need to have:

  • Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment.
  • Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English.
  • Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently. 
  • Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business.
  • Competent in the use of MS Office applications.

What makes you stand out:  

·         Practical experience of overcoming and handling sales objections

·         Experience working towards targets and KPIs

·         Understanding of the Employee Benefits sector

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office