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Support Worker in Wrexham

3 months ago

Wrexham, United Kingdom British Red Cross Full time

Location: Wrexham Maelor Hospital, LL13 7TD

Contract type: Fixed Term Until 25th March 2025

Hours per week: 18

Salary: £22,464 per annum pro-rata

Driving: Full UK Manual Driving Licence required to drive British Red Cross vehicle

 Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

 We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team as a Service Support Worker within Wrexham

 Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

 A day in the life of a Service Support Worker will involve:

Escorting patients to assigned departments

Collecting prescriptions to speed up their discharge

Providing emotional support/pastoral care while they await treatment

Providing emotional support to close friends and families

Ensuring patients have food/drink while waiting for long hours and assisting with food distribution at meal times

Driving patients home when discharged and making sure they are safely settled at home

Signposting and referring patients to other sources of support in the community

To be a successful Service Support Worker, you’ll need:

To know how to improve service quality for the benefit of users, dealing with queries in a diplomatic and confidential manner.

A good knowledge of services provided by the NHS and Social Care.

Education to GCSE level (or equivalent by experience).

To be IT literate.

Full UK driving licence allowing you to drive a manual transmission vehicle.

In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme: Up to 6% contributory pension.

Flexible working: We do our best to accommodate your preferred work style.

Learning & Development: Wide range of career opportunities + comprehensive learning.

Discounts: Access to Blue Light Discount Card and employee benefits platform.

Wellbeing Assistance: Access to mental health and wellbeing assistance.

Team Working: Champion our mission in a collaborative team.

Cycle2Work: Lease a bicycle through the scheme.

Season ticket loan: Interest-free loan for commuting expenses.