Incident Manager
Found in: beBee S GB - 2 weeks ago
SC Cleared Incident / Problem Manager
12 Months
£450-£500 via Umbrella
Job Description:
Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within the IT Infrastructure
Your role -
* Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results.
* Completes regular standard tasks following given prioritization.
* Follows procedural activities described in the Problem Management documentation.
* Provides the analysis of the aggregate incident data to identify key trends.
* Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's.
* Assuring the analysis of the aggregate incident data to identify key trends.
* Provides input into Known Error DB and KM systems.
* Uses knowledge recorded in the KM systems.
* Attends operational meetings.
* Provides advice and assistance to SDOs to support a globally consistent approach to operational processes.
* Effectively uses working relationships with Customers and Suppliers.
* Participate in continuous service improvement.
* Is aware of the service performance and supports improvements implementation.
* Review and quality check RCA templates.
* Proactively monitors the Incidents to identify trends
Your profile -
* Ability of managing virtual teams to deliver Problem Management process and working cross functionally.
* Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
* Computer systems knowledge, integration, and architecture concepts.
* Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.
* Good Management and communication skills, hosting and facilitating of Problem Management meetings.
* Problem solving skills
* Understanding of cross systems interrelations in context of the global business process.
* Understanding of Service Management Framework.
-
Incident/Problem Manager
Found in: beBee S GB - 2 weeks ago
Barrow-in-Furness District, United Kingdom Venn Group Full timeOur client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience: Extensive experience of managing Service Support functions and ITIL processesExperience of managing virtual teams to deliver Problem Management...
-
Incident Manager
Found in: beBee jobs GB - 2 weeks ago
Barrow, Cumbria, United Kingdom Experis UK Full timeSC Cleared Incident / Problem Manager 12 Months £450-£500 via Umbrella Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents...
-
Incident/Problem Manager
Found in: beBee jobs GB - 2 weeks ago
Barrow, Cumbria, United Kingdom Venn Group Full timeOur client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience:Extensive experience of managing Service Support functions and ITIL processesExperience of managing virtual teams to deliver Problem Management...
-
Incident/Problem Manager
Found in: beBee jobs GB - 2 weeks ago
Barrow, Cumbria, United Kingdom Venn Group Full timeOur client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience:Extensive experience of managing Service Support functions and ITIL processesExperience of managing virtual teams to deliver Problem Management...
-
Problem Manager
2 weeks ago
Barrow in Furness, United Kingdom Henderson Scott Full timeProblem Manager - Global Consultancy - 6 month contract (SC Cleared)Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that...
-
Helpdesk Manager
6 days ago
Barrow-In-Furness, Cumbria, United Kingdom Venn Group Full timeOur client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract. Extensive experience of managing Service Support functions and ITIL processes Experience of managing virtual teams to deliver Problem Management process Experience in various Problem Management reactive and proactive...
-
Barrow-In-Furness, United Kingdom BAE Systems Full time**Job title**: Lead Business Continuity Professional (Resilience) **Location**: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role **Salary**: Competitive *** **What you’ll be doing**: - Supporting leadership to establish and implement policy, principles and...
-
Problem Manager
5 days ago
Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full timeProblem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business...
-
Manager - Database Services
5 days ago
Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full timeProblem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business...
-
Manager, Contract Management
Found in: Jooble UK C2 - 2 weeks ago
Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full timeLocation: Barrow (2/3 days per week) The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and...
-
Manager, Contract Management
2 weeks ago
Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full timeLocation: Barrow (2/3 days per week) The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and...
-
Manager, Contract Management
Found in: Jooble UK C2 - 2 weeks ago
Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full timeLocation: Barrow (2/3 days per week) The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems...
-
Health and Safety Lead
6 days ago
Barrow-In-Furness, United Kingdom James Fisher & Sons plc Full time**Health and Safety Lead** **Permanent, Full time** **Barrow-in-Furness with a requirement to travel** **Job Purpose** To prevent accidents and promotes health and safety awareness and education to fellow employees whether on shore or in the fleet. You will be responsible for making sure that employees follow health and safety laws and creating policies...
-
Problem Manager
2 days ago
Barrow-In-Furness, North West, United Kingdom Henderson Scott Full timeProblem Manager - Global Consultancy - 6 month contract (SC Cleared)If your skills, experience, and qualifications match those in this job overview, do not delay your application.Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of...
-
Crewing Officer
5 days ago
Barrow-In-Furness, United Kingdom James Fisher & Sons plc Full time**Crewing Officer** **Home Based with occasional travel to Barrow in Furness** **About Us** James Fisher Shipping Services has unparalleled maritime experience in delivering safe, reliable and cost-effective ship management solutions. As ship owners for more than 170 years, James Fisher Shipping Services (JFSS) provides technical vessel and crew...
-
Systems Administrator
6 days ago
Barrow-in-Furness, United Kingdom Coburg Banks Limited Full time**Job Title**:Systems Administrator **Location**:Barrow-in-Furness (Hybrid working) **Salary**:£30k - £35k **Benefits**:Generous Pension, Great Annual Leave, Life Cover **Why should I apply?** This is a fantastic opportunity to join a well-established, future-focused, and growing financial company that has great technical development...
-
IT Security Analyst
6 days ago
Barrow-in-Furness, United Kingdom Coburg Banks Limited Full time**Job Title**:IT Security Analyst **Location**:Barrow-in-Furness (Heavily Hybrid working) **Salary**:£45k - £55k **Benefits**:Generous Pension, Great Annual Leave, Life Cover **Why should I apply?** This is a fantastic opportunity to join a well-established, future-focused, and growing financial company that has great technical development...
-
Administrative Officer
6 days ago
Barrow-In-Furness, United Kingdom North West Ambulance Service NHS Trust Full timeAn exciting opportunity has arisen for an Operational Support Administrator to join the team in Morecambe Bay. The postholder will be based in the Furness Area Group with a requirement on occasion to travel and support other sectors, attend meetings and training. The option for remote working may be considered. This is a substantive, full time - 37.50 hours,...
-
Crewing Officer
Found in: Talent UK C2 - 1 week ago
Barrow-in-Furness, United Kingdom James Fisher and Sons plc Full timeAbout the role As our Crewing Officer you will arrange crew changes for nominated vessels, plan the right seafarers to the right ships ensuring high standards of compliance. You will also provide important support to the crew such as ensuring crew deployments are conducted safely, efficiently and with a high priority on costs. In this role you will...
-
Crewing Officer
1 week ago
Barrow-In-Furness, United Kingdom James Fisher and Sons plc Full time**About the Role**: Crewing Officer Can be based anywhere in the UK. (If home based, then regular travel to Barrow-in-Furness head office will be required). Permanent position: The Company: James Fisher Shipping Services has unparalleled maritime experience in delivering safe, reliable and cost-effective ship management solutions. As ship owners for more...