Manager, Contract Management

4 weeks ago


BarrowInFurness Cumbria, United Kingdom Henderson Scott Full time

Location: Barrow (2/3 days per week)
The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience:
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration, and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
Understanding of Service Management Framework
Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
Establish and maintain comprehensive capacity management planning process considering current and future demand.
Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.


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