Helpdesk Manager

4 weeks ago

BarrowInFurness Cumbria, United Kingdom Venn Group Full time

Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.
Extensive experience of managing Service Support functions and ITIL processes
Experience of managing virtual teams to deliver Problem Management process
Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
Proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results
Follow procedural activities described in the Problem Management documentation
Provide analysis of the aggregate incident data to identify key trends
Collect data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO’s
Assuring the analysis of the aggregate incident data to identify key trends
Review and quality check RCA templates
This represents an excellent opportunity o secure a long term contract within a long term and dynamic organisation.
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