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Associate, Client Management Team

1 month ago

St Helier, United Kingdom Royal Bank of Canada Full time

Come Work with Us

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Associate, Client Management Team

Job Description

What is the opportunity?

Within this Associate position you will provide excellent service to clients in order to support with the development of profitable new business for Wealth Management - International (WM-I) and the wider RBC organization, whilst retaining AUM / Revenue for WM-I.

What will you do?

  • Deliver an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology
  • Act as a point of contact to internal partners and clients, providing full expert support and assistance with day to day banking and administration requirements
  • Learn about the RM sales methodology throughout the lifecycle of the client relationship, including fundamentals of working with potential clients and building trust with those clients for a successful relationship. Gain an understanding of client needs, delivering tailored insight and solutions and how to maintain and grow client relationships
  • Act as the first line of defense relating to key activities and ensure any associated requests are dealt with in a compliant manner. Act as a point of escalation to resolve issues and escalate/report all risk events and near misses immediately
  • Adhere to all internal policies and procedures including the regulatory requirements on a day-to-day basis to ensure business requirements are being met at all times as part of the Culture of Excellence
  • Collaborate with business partners and support the Associate Team Leaders by providing timely feedback about training needs to enhance and support client service and by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them inefficiencies to internal processes and making appropriate recommendations to rectify them

What do you need to succeed?

Must-have

  • A growth mind-set
  • Be a genuine team player
  • Client service skills: the candidate must have the ability to support effective communication with clients verbally and in writing, be able to support the identification and articulation of issues and solutions, the integrity to earn the client's trust and the business acumen to support mutually beneficial opportunities for the client and RBC
  • Excellent organisation skill and attention to detail
  • Experience working within a matrix organisation - managing internal relationships and influencing partners
  • A proven track record in a Client Experience Role and desire to transfer skills developed to a Wealth Management Role - training will be provided to right the candidate

Nice-to-have

  • Desire to complete professional qualification
  • Experience in Wealth Management Support role

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high performing team
  • Flexible work/life balance options
  • Opportunities to building close relationships with clients

Job Summary

Address:

Saint Helier, Jersey

City:

JEY-ST_HELIER-SAINT HELIER

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-01-31

Application Deadline:

2023-04-14

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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