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Associate, Client Management Team

4 months ago

Saint Helier, United Kingdom Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Associate, Client Management Team (Jersey)

What is the opportunity?


Within this Associate position you will provide excellent service to clients in order to support with the development of profitable new business for Wealth Management - International (WM-I) and the wider RBC organization, whilst retaining AUM / Revenue for WM-I.


What will you do?

  • Deliver an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology
  • Act as a point of contact to internal partners and clients, providing full expert support and assistance with day to day banking and administration requirements
  • Learn about the RM sales methodology throughout the lifecycle of the client relationship, including fundamentals of working with potential clients and building trust with those clients for a successful relationship. Gain an understanding of client needs, delivering tailored insight and solutions and how to maintain and grow client relationships
  • Act as the first line of defense relating to key activities and ensure any associated requests are dealt with in a compliant manner. Act as a point of escalation to resolve issues and escalate/report all risk events and near misses immediately
  • Adhere to all internal policies and procedures including the regulatory requirements on a daytoday basis to ensure business requirements are being met at all times as part of the Culture of Excellence
  • Collaborate with business partners and support the Associate Team Leaders by providing timely feedback about training needs to enhance and support client service and by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them inefficiencies to internal processes and making appropriate recommendations to rectify them

What do you need to succeed?

Must-have

  • A growth mindset
  • Be a genuine team player
  • Excellent organisation skill and attention to detail
  • Experience working within a matrix organisation managing internal relationships and influencing partners

Nice-to-have

  • Desire to complete professional qualification
  • Experience in Wealth Management Support role

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high performing team
  • Flexible work/life balance options
  • Opportunities to building close relationships with clients

Job Summary

Address:

Saint Helier, Jersey

City:

JEY-ST_HELIER-SAINT HELIER

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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