Associate, Client Management Team

3 weeks ago

Saint Helier, United Kingdom Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

During this 12 month contract/Secondment you will assist/support the Associates in the Client Management Team to provide excellent service to clients in order to support with the development of profitable new business for Wealth Management - Europe (WM-E) and the wider RBC organization, whilst retaining AUM / Revenue for WM-E.

**What will you do?**
- Deliver an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology
- Act as a point of contact to internal partners and clients, providing full expert support and assistance with day to day banking and administration requirements
- Act as the first line of defense relating to key activities and ensure any associated requests are dealt with in a compliant manner. Act as a point of escalation to resolve issues and escalate/report all risk events and near misses immediately
- Adhere to all internal policies and procedures including the regulatory requirements on a day-to-day basis to ensure business requirements are being met at all times as part of the Culture of Excellence
- Collaborate with business partners and support the Associate Team Leaders by providing timely feedback about training needs to enhance and support client service and by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them inefficiencies to internal processes and making appropriate recommendations to rectify them

**What do you need to succeed?**
**Must-have**
- A growth mind-set
- Be a genuine team player
- Excellent organisation skill and attention to detail
- Experience working within a matrix organisation - managing internal relationships and influencing partners

**Nice-to-have**
- Desire to complete professional qualification
- Experience in Wealth Management Support role

**What's in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high performing team
- Flexible work/life balance options
- Opportunities to building close relationships with clients

**Job Skills**

**Additional Job Details**

**Address**:
GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER

**City**:
Saint Helier

**Country**:
Jersey

**Work hours/week**:
36.25

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2024-03-22

**Application Deadline**:
2024-04-06

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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