Receptionist / Office Assistant

1 month ago

Manchester, United Kingdom Alvarez and Marsal Full time
Receptionist / Office Assistant

Location: Manchester, United Kingdom
Date Posted: Aug 2, 2024

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Description

To further professionalise our Front of House experience for our visiting clients and resident employees, we are looking to hire an experienced and professional receptionist/office assistant– someone who is high-energy and polished, has a passion for client services and is happy to take initiative and think on their feet.

A&M’s Receptionist/Office Assistant role requires flexibility, energy, the ability to multi-task, prioritise and be aware at all times that A&M’s reception is the heart of the office. A professional appearance is required at all times. The successful candidate will embrace a can-do attitude, team spirit and more importantly is happy to get involved and roll up their sleeves. 

Key Responsibilities

  • Taking ownership and pride in providing a professional Front of House service
  • Managing a busy switchboard and re-directing internal and external calls
  • Answering all calls and ‘at the desk’ queries in a professional and timely way
  • Greeting all A&M visitors, show them to their room and providing refreshments
  • Being a point of contact for the main building reception, representing A&M within the building
  • Managing all client meeting rooms ensuring that they are always maintained to a high standard

Furthermore, the receptionist will primarily be responsible for the following:

  • Liaising with the Office Manager and building maintenance team regarding controlling the office temperature, and escalate any issues to the Office Manager, Booking couriers and organising all incoming and outgoing post
  • Ordering passes for new hires and managing the visitor passes
  • Checking and liaising with IT as necessary to remedy faults the technology in each meeting room ensuring that the telephones and TV screens are in full working order (each morning)
  • Checking office provisions and restocking when required

 

Soft Skills required

  • Superior communications skills, able to present a friendly and open style
  • Demonstrable energy and the drive to be in control at all times
  • An obvious passion for client service
  • A flexible approach and the ability to switch between tasks and services as required
  • Enthusiasm and sensitivity to others, you will enjoy being part of a close working team

​Experience required

  • Receptionist/front of house/in person customer services experience within professional services or financial industry
  • Experience in multi-tasking in a busy customer/client facing environment
  • Experience in working with Microsoft office to intermediate level

(This role will require being in the office 5 days a week)

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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