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Customer Service Advisors

1 month ago

Newcastle upon Tyne, United Kingdom Newcastle upon Tyne Full time

Do you have a passion for customer service and want to be part of a welcoming organisation? If so, a Contact Centre role within Newcastle City Council could be the start of a career for you. If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you

We are looking for full time staff (37 hours) to work a range of back-end shifts in our contact centre. These shifts include 12noon - 8pm, 1pm - 9pm, 2pm - 10pm etc., Monday to Friday.

The contact centre, based in South Gosforth answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall.

Why work for Newcastle City Council?

  • Pay is £12.59 per hour, with unsociable hours enhancements per hour for some shifts A variety of back-end shift patterns are available.
  • Supportive employer with regular contact with your manager helping you every step of the way.
  • A comprehensive training program to enable you to feel confident in your role.
  • Fantastic staff benefits including free parking, free eye tests and discounted days out
  • Opportunities for career progression across the business.
  • Great location no matter how you commute, a Lidl next door and excellent public transport links.

If this sounds like you, and you’d like to have a chat about the post, please contact Rachel Wilkinson; Rachel.Wilkinson@newcastle.gov.uk

Please note, telephone interviews will take place on Monday 12th August and, if successful at that stage, face to face interviews will take place on Wednesday 14th August.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.