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Guest Experience Expert

4 months ago

Slough, United Kingdom Marriott International Full time
Job Number 24078441
Job Category Rooms & Guest Services Operations
Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Explore our very big world

We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.

What you'll be doing
  • Complete a check lists thoroughly and correctly on a nightly basis.
  • General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Be aware of all accounting and auditing practices relevant to the front office
  • Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
  • Be proactive in carrying out tasks and checklists
  • Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
  • Strong focus on safety and security
  • Assist the Night Manager with walk in situations where appropriate
  • Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
  • Help in achieving and maintaining relations between days and nights

What we're looking for
  • Previous experience working within a hotel Front Office or similar customer service environment essential
  • Knowledge of Opera PMS is preferable
  • Night worker experience preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active, reliable and flexible
  • Great conversational skills and teamwork-oriented
  • Positive outlook

This is a full time position (40 hours per week) working night shifts.

Rewards for work, benefits for your lifestyle

You'll be supported in and out of the workplace through:
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues
  • Free gym membership, meals on duty and car parking

Simple Made Perfect

At Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.